GOAPRDJP000001047 – Administrative Assistant – Intermediate

Job summary

Respond to client inquiries, assess educational credentials, process certification requests and appeals, and maintain accurate client records in CCIS and ECDS. Provide administrative and team support, liaise with educational institutions and other stakeholders, and contribute to training, system testing, and process improvements.

Job details

Client: Government of Alberta – GOAPRDJP000001047 We are seeking an experienced Administrative Assistant – Intermediate to support the Government of Alberta in Edmonton, Alberta. The ideal candidate will have experience in administrative and clerical support, document proofreading and formatting, accurate data entry, records management, client service, and information processing. The successful candidate will respond to inquiries, process educational credential assessments and certification requests, maintain accurate client records, provide administrative support, and collaborate with internal teams and external stakeholders to ensure efficient program delivery. Role Snapshot Job Title: GOAPRDJP000001047 – Administrative Assistant – Intermediate Client: Government of Alberta Work Location: Sixth Floor, 9920 – 108 Street, Edmonton, Alberta, Canada, T5K 2M4 Work Arrangement: Onsite Estimated Start Date: September 11, 2026 Estimated End Date: November 30, 2027 Business Days: 267.00 Hours per Day: 7.25 Maximum Extension Term: 12 months Must Have 3 years of experience proofreading and formatting Word documents in a work setting. 3 years of experience in accurate data processing and/or data entry. 3 years of relevant experience in a role similar to this position, with experience applicable to the role. Nice to Have 3 years of demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating with diverse audiences. 3 years of experience reviewing and analysing document content. 3 years of experience working in a call centre environment, responding to inquiries over the phone or by email and tracking detailed notes on requests in a call-tracking system. Description Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to managers and employees, assisting with daily office needs, and managing various administrative activities. Duties will include the following but are not limited to: Client Service & Communication Serve as the primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public. Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations. Explain certification requirements, policies, procedures, assessment processes, and upgrading options. Processing Credential Assessment & Certification Assess Canadian and international educational credentials against Alberta Child Care Staff Certification standards. Review programs of study and make certification decisions or recommendations in alignment with legislation and policy. Manage first-level certification appeals; confirm, revise, or escalate decisions as required. Review and process staff qualification exemptions within assigned authority. Managing Information Systems & Records Accurately enter, maintain, and review client data in CCIS and ECDS. Open, update, and manage client files; verify documents for completeness and accuracy. Monitor system data quality and identify issues requiring referral or follow-up. Administrative & Team Support Expectations Provide administrative support, including file management, scanning, data entry, correspondence, and document processing. Assist clients and staff with forms, online applications, and document submission. Support the training and development of new assessors and administrative staff; assist with reassessments. Stakeholder & Program Support Expectations Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials. Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course. Contribute to system testing, process improvements, and the development of guides, forms, certificates, and communication materials. How to Apply If you have the required experience and are available for new opportunities, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by October 20, 2026, at 4:00 PM EST. Mandatory Documents Updated Resume in Word format (Mandatory) Skills Matrix and References (Mandatory) Expected Hourly Rate (Mandatory) Visa Status (Mandatory) LinkedIn ID (Mandatory) Without the mandatory documents, we cannot submit a candidate. APPLY ONLINE WhatsApp Group For daily job updates, you can also join our WhatsApp group using the link below: Join Our WhatsApp Group Additional Information Work Arrangement: Per the worker model, this is an onsite role. We make sure to screen every resume we receive in response to the positions shared, but we cannot reply to every applicant due to the heavy workload. However, only shortlisted candidates with the required skills will be contacted. Email is the best way to reach us. You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

What you’ll do

Respond to client inquiries, assess educational credentials, process certification requests and appeals, and maintain accurate client records in CCIS and ECDS. Provide administrative and team support, liaise with educational institutions and other stakeholders, and contribute to training, system testing, and process improvements.

Requirements

Requires at least three years of experience proofreading and formatting Word documents, performing accurate data processing or entry, and working in a relevant administrative role. Preferred experience includes cross-functional collaboration, document analysis, and call centre inquiry handling with detailed call tracking.

Listed skills

• Customer service · Preferred
• Process Improvement · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Document Proofreading And Formatting
• Data Entry And Processing
• Records Management
• Client Service
• Telephone And Email Communication
• Credential Assessment
• Certification Processing
• Document Review And Analysis
• Call Tracking
• Information Systems Management
• File Management
• Stakeholder Collaboration
• Cross-Functional Teamwork
• Deadline Management
• Process Improvement
• Administrative Support

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Education

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