RQ11543 – UX Designer – Senior

Job summary

Design and iteratively improve accessible, intuitive interfaces and digital experiences for web and mobile products, using research, user testing, and feedback. Lead user research and design activities, translate findings into flows, journey maps, wireframes, and prototypes, and collaborate with stakeholders and cross-functional teams to deliver user-centred solutions.

Job details

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11543 We are seeking an experienced Senior UX Designer to create intuitive, accessible, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have strong expertise in user research, interaction design, wireframing, prototyping, usability testing, and stakeholder collaboration. The successful candidate will work with cross-functional teams to develop user-centred solutions, improve existing interfaces, and support the delivery of effective digital services. Role Snapshot Job Title: RQ11543 – UX Designer – Senior Client: Ministry of Public and Business Service Delivery and Procurement Work Location: Toronto, Ontario, Canada Work Arrangement: Onsite – 5 Days per Week Estimated Start Date: September 21, 2026 Estimated End Date: October 1, 2027 Business Days: 283.00 Extension: Probable after the initial mandate Hours: 7.25 hours per day Security Level: No Clearance Required Must Have Relevant experience creating GUI designs based on user interaction and performance. Experience as a UX Designer, Interactive Designer, UI Designer, or in a similar role designing web and mobile applications. Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users. Experience with Figma, Canva, and similar tools. Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals. Nice to Have Prior Ontario Public Service (OPS) or public sector experience. Experience with Ontario Service Design. UI/UX experience, ideally including wireframing, surveys, questionnaires, consultation, and research. Description Responsibilities Create effective, user-friendly, and visually appealing interfaces. Design the overall functionality of the product to ensure a great user experience, iterating upon it in accordance with user testing. Design user interfaces for various projects, such as digital displays, publications, media, and other creative materials as required. Take a user-centred design approach and rapidly test and iterate designs. Conceive and conduct user research, interviews, and surveys, translating the findings into sitemaps, user flows, customer journey maps, wireframes, mock-ups, and prototypes. General Skills Relevant experience creating GUI designs based on user interaction and performance. Experience as a UX Designer, Interactive Designer, UI Designer, or in a similar role designing web and mobile applications. Proficiency with design and prototyping tools. Thorough understanding of the limitations and appropriate use of web development technologies. Experience designing online programs with an emphasis on the emotional aspects of the human experience. Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences. Experience designing the overall functionality of a product to ensure a great user experience and iterating upon it in accordance with user testing. Experience designing and delivering wireframes, user stories, user flows, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces. Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products optimized for a wide range of devices and interfaces. Experience identifying design problems and devising elegant solutions. Experience making strategic design and user-experience decisions related to core and new functions and features. Experience gathering user feedback to configure existing interfaces. A team player with a track record of meeting deadlines, managing competing priorities, and managing client relationships. Experience And Skill Set Requirements General Skills — 55% Managing end-to-end user research, from recruiting participants to synthesizing findings. Proficiency with design and prototyping tools. Thorough understanding of the limitations and appropriate use of web development technologies. Experience designing online programs with an emphasis on the emotional aspects of the human experience. Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences. Experience designing the overall functionality of a product to ensure a great user experience and iterating upon it in accordance with user testing. Experience designing and delivering wireframes, user stories, user flows, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces. Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products optimized for a wide range of devices and interfaces. Experience identifying design problems and devising elegant solutions. Experience making strategic design and user-experience decisions related to core and new functions and features. Experience gathering user feedback to configure existing interfaces. A team player with a track record of meeting deadlines, managing competing priorities, and managing client relationships. Communication Skills — 30% Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments. Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders. Demonstrated experience working collaboratively within a team and engaging with people at different levels. Desirable Skills — 10% Knowledge of accessibility testing. Ability to work with the Ontario Design System. Knowledge of the Digital Service Standard. Experience with complex design challenges, especially those involving legacy systems and nuanced stakeholder and approval relationships. Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements. Prior Public Service/OPS Experience — 5% Prior public service or Ontario Public Service (OPS) experience. How to Apply If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Friday, October 16, 2026, at 10:00 AM EST. Mandatory Documents Updated Resume in Word format (Mandatory) References (Mandatory) Expected Hourly Rate (Mandatory) Visa Status (Mandatory) LinkedIn ID (Mandatory) Without the mandatory documents, we cannot submit a candidate. WhatsApp Group For daily job updates, you can also join our WhatsApp group using the link below: Join Our WhatsApp Group Note Onsite, 5 days per week. You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

What you’ll do

Design and iteratively improve accessible, intuitive interfaces and digital experiences for web and mobile products, using research, user testing, and feedback. Lead user research and design activities, translate findings into flows, journey maps, wireframes, and prototypes, and collaborate with stakeholders and cross-functional teams to deliver user-centred solutions.

Requirements

Candidates should have relevant experience designing web and mobile applications, conducting end-to-end user research, and creating and testing user flows, wireframes, mock-ups, and prototypes. They should be proficient with design tools such as Figma and Canva, understand web development constraints, communicate clearly, and collaborate effectively; accessibility, Ontario Design System, and public-sector experience are desirable.

Listed skills

• Wireframing · Preferred
• Figma · Preferred
• Canva · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• User Experience Design
• User Research
• Interaction Design
• User Interface Design
• Wireframing
• Prototyping
• Usability Testing
• Figma
• Canva
• Accessibility Design
• WCAG 2.1 AA
• Stakeholder Collaboration
• User Journey Mapping
• Cross-Functional Teamwork
• Web and Mobile Application Design
• Ontario Design System

Job areas

• Art & Design
• Technology
• Government & Public Sector
• Creative & Media

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