RQ11639 – UX Designer – Senior

Job summary

Design accessible, user-centred digital experiences and AI-assisted workflows, producing prototypes, design specifications, and reusable components. Conduct research and usability testing, analyze business processes and requirements, and collaborate with multidisciplinary Agile teams to validate and deliver solutions.

Job details

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11639 We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences, business process analysis, and stakeholder engagement. The successful candidate will design intuitive, accessible, and user-centred digital experiences, including AI-assisted workflows that support information gathering, analysis, planning, content development, human review, validation, and approval of AI-generated content. Role Snapshot Job Title: RQ11639 – UX Designer – Senior Client: Ministry of Public and Business Service Delivery and Procurement Work Location: 777 Bay Street, Toronto, Ontario, Canada Work Arrangement: Onsite – 5 Days per Week Estimated Start Date: October 1, 2026 Estimated End Date: March 31, 2027 Business Days: 120.00 Extension: Probable after the initial mandate Hours: 7.25 hours per day Security Level: No Clearance Required Description Responsibilities Design intuitive, accessible, and user-friendly interfaces. Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities. Design user experiences that clearly support human review, validation, and approval of AI-generated content. Create wireframes, mock-ups, prototypes, process flows, and design specifications. Conduct user research, interviews, workshops, and usability testing. Translate business requirements into user-centred designs. Design and test experiences across desktop, tablet, and mobile devices. Collaborate with product owners, business analysts, developers, and curriculum experts throughout the project lifecycle. Gather user feedback and continuously improve designs based on testing and business needs. Ensure designs meet accessibility standards and support inclusive user experiences. Create and maintain design documentation, design systems, and reusable UI components. Elicit, document, and validate business requirements, user needs, and process requirements. Analyse current and future-state business processes and identify opportunities for improvement. Develop user stories, use cases, business rules, and functional requirements. Facilitate workshops and stakeholder sessions to gather requirements and build consensus. Support requirements traceability and ensure solutions align with business objectives. Experience And Skill Set Requirements UI/UX and Product Design – 45% Experience as a UX Designer, UI Designer, Product Designer, or similar role. Experience designing user interfaces and digital experiences for web-based applications. Experience creating user journeys, service blueprints, process flows, wireframes, mock-ups, and interactive prototypes. Experience designing responsive applications for desktop, tablet, and mobile devices. Experience translating business and user requirements into user-centred designs. Experience designing intuitive workflows for complex business processes. Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release, and continuous improvement. Experience working collaboratively within Agile product teams to define MVPs, validate assumptions, and support product roadmaps. Experience developing personas, user groups, journey maps, task flows, and user-needs statements. Experience designing end-to-end services, including digital and non-digital interactions, notifications, support processes, and exception scenarios. Experience validating concepts and solutions through prototypes prior to development. Experience designing AI-assisted user experiences and workflows. Experience designing interfaces that support human review, validation, and approval of AI-generated content. Experience designing applications that comply with AODA and WCAG accessibility requirements. Experience applying the Ontario Design System or similar design standards. Experience creating and maintaining design systems, patterns, and reusable UI components. Experience embedding privacy and security by design principles into user experience design. User Research and Usability Testing – 20% Experience planning and conducting user research, interviews, workshops, and usability testing. Experience managing end-to-end research activities, including participant recruitment, testing, analysis, and reporting. Experience gathering and analysing user feedback and translating findings into design improvements. Experience recruiting and engaging representative user groups, including users with accessibility needs. Experience conducting qualitative and quantitative research. Experience developing and executing usability testing plans. Experience conducting accessibility testing using manual and automated approaches. Experience supporting screen-reader testing using tools such as JAWS, NVDA, or VoiceOver. Experience using accessibility evaluation tools such as axe, WAVE, or similar technologies. Experience validating designs through iterative testing and research-informed decision making. Agile Delivery and Technical Collaboration – 20% Experience working in Agile delivery environments using Azure DevOps, Jira, or similar tools. Experience translating research findings and business requirements into user stories, functional requirements, and backlog items. Experience gathering, documenting, and validating business and functional requirements. Experience conducting business process analysis and current-state/future-state assessments. Experience developing user stories, use cases, and business process models. Experience contributing to sprint planning, backlog refinement, sprint reviews, and retrospectives. Experience breaking user experience and design work into implementable delivery increments. Experience testing concepts and assumptions early within the design process. Experience supporting MVP delivery while maintaining accessibility, privacy, and user experience requirements. Experience working closely with developers to ensure designs are implemented successfully. Understanding of front-end technologies including HTML, CSS, JavaScript, and Angular. Experience designing secure and user-friendly workflows involving role-based access, approvals, notifications, and information management processes. Communication, Facilitation and Delivery Coordination – 10% Strong communication, facilitation, and stakeholder engagement skills. Experience facilitating discovery sessions, workshops, requirements discussions, and design reviews. Experience working within multidisciplinary delivery teams. Experience collaborating with business users, product owners, subject matter experts, developers, accessibility specialists, privacy advisors, and security teams. Experience coordinating UX activities, dependencies, and deliverables across multiple stakeholders. Experience documenting requirements, design decisions, research findings, and recommendations. Experience presenting research findings, design recommendations, risks, and decisions to both technical and executive audiences. Proven ability to manage competing priorities and meet project deadlines. Desirable Skills – 5% Experience designing AI-enabled applications, AI assistants, AI agents, or conversational interfaces. Experience designing human-in-the-loop workflows and review processes. Experience designing applications supporting document management, content review, document generation, or knowledge management. Knowledge of responsible AI principles, including transparency, accessibility, privacy, and human oversight. Working knowledge of the Ontario Digital Service Standard, including user research, service design, accessibility, iterative delivery, privacy, security, and performance measurement. Experience within the Ontario Public Service or broader public sector. Experience working on education, learning, knowledge management, or content management platforms. Experience designing applications for large and diverse user groups. How to Apply If you are interested and your profile matches the requirements, kindly send the following mandatory documents to hrsmss@smsoftconsulting.com by Tuesday, October 13, 2026, at 1:00 PM EST. Mandatory Documents Updated Resume in Word format References Expected Hourly Rate Visa Status LinkedIn ID Without the mandatory documents, we cannot submit a candidate. WhatsApp Group For daily job updates, you can also join our WhatsApp group using the link below: Join Our WhatsApp Group https://chat.whatsapp.com/KCmWoqPlxWvAZmyXLcd8or Note 5 Days Onsite Email is the best way to reach us. You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

What you’ll do

Design accessible, user-centred digital experiences and AI-assisted workflows, producing prototypes, design specifications, and reusable components. Conduct research and usability testing, analyze business processes and requirements, and collaborate with multidisciplinary Agile teams to validate and deliver solutions.

Requirements

The role requires substantial UX/UI or product design experience, including responsive web applications, user research, accessibility, prototyping, and AI-assisted experiences. Candidates should also have experience with Agile delivery, business analysis, requirements documentation, stakeholder facilitation, and collaboration with technical and public-sector teams.

Listed skills

• UX design · Preferred
• UI design · Preferred
• Product Design · Preferred
• Requirements gathering · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• UX Design
• UI Design
• Product Design
• User Research
• Usability Testing
• Accessibility
• AI-Assisted Workflows
• Prototyping
• Agile Delivery
• Business Process Analysis
• Requirements Gathering
• Stakeholder Facilitation
• Design Systems
• AODA and WCAG Compliance
• Human-in-the-Loop Design
• Responsive Design

Job areas

• Art & Design
• Technology
• Government & Public Sector
• Software
• Data & Analytics

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