Logistics - Dispatcher

Position Summary The Dispatcher is responsible for supporting the day-to-day coordination and administration of Salit Steel’s transportation and fleet operations. Working closely with the Logistics Supervisor, the Dispatcher helps coordinate outbound and return transportation activities, communicate effectively with drivers and internal departments, maintain accurate transportation records, and support the safe, efficient, and timely movement of materials. The Dispatcher serves as an important point of contact between drivers, Logistics, Sales, Operations, and other internal departments, helping to ensure transportation requirements are clearly communicated, and operational issues are addressed promptly. The successful candidate will be highly organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment where priorities can change throughout the day. The Dispatcher must demonstrate sound judgment, strong communication skills, and a commitment to safety, regulatory compliance, and company policies. We are currently recruiting for an open position within our organization. This is a full-time, onsite role based in Niagara Falls (7771 Stanley Ave, Niagara Falls). The standard hours for the Dispatcher are 9:00 AM to 6:00 PM, however, flexibility in work hours is required to meet operational needs. Position Functions Collaborate with the Logistics Supervisor to plan, review, and adjust transportation schedules and activities daily. Act as a liaison between departments to ensure seamless transportation support and alignment with customer service objectives. Provide support to the dispatch function as required. Assist in executing all daily logistics activities in coordination with the Logistics Supervisor. Communicate and enforce company policies, procedures, and regulations as outlined in the Driver’s Handbook and per Ministry of Transportation (MTO) guidelines. Support and respond to internal and external customer needs, including driver issues, sales inquiries, and service concerns. Review and verify transportation documentation (e.g., Bills of Lading, pre-trip inspections, training documents) for accuracy and compliance. Perform data entry tasks related to fleet and driver documentation. Complete additional duties assigned by the Logistics Supervisor. Working Conditions • 40+ hours per week in a fast-paced office environment. • Continuous computer use required. • Occasional exposure to external weather conditions and loud industrial noise. Core Competencies Customer Focus Effective Communication Energy and Stress Management Team Collaboration Ethics and Integrity Time Management Quality Orientation Results-Driven Proficiency in Microsoft Office Suite Understanding and Enforcement of Regulatory Compliance (MTO, internal policies) Attention to Detail Preferred Qualifications High school diploma or GED equivalent Experience With ERP Systems Minimum of 2 years of experience in transportation or a related field Knowledge of trucking processes is a strong asset Experience with dispatching and basic bookkeeping is preferred Salit Steel is committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us if you require accommodation throughout this process. #INDHP

The Dispatcher coordinates daily transportation and fleet operations while acting as a liaison between drivers, sales, and internal departments. They are responsible for maintaining accurate transportation records, verifying documentation, and ensuring compliance with MTO regulations.

Candidates must have at least 2 years of experience in transportation or a related field and possess a high school diploma or GED. Proficiency in Microsoft Office and familiarity with ERP systems and trucking processes are preferred.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred
• BookkeepingPreferred

Identified from the job description. Confirm important requirements above.

• Logistics coordination
• Fleet operations
• Transportation scheduling
• Data entry
• Regulatory compliance
• Customer service
• Communication
• Microsoft Office Suite
• ERP systems
• Bookkeeping
• Time management
• Attention to detail
• Problem solving
• Safety compliance
• Pre-Trip And Post-Trip Vehicle Inspections
• Bill Of Lading
• Effective Communication
• Ethical Standards And Conduct
• Logistics
• Customer Service
• Regulatory Compliance
• Data Entry
• Sales
• Microsoft Office
• Operations
• Stress Management
• Sales Operations
• Time Management
• Coordinating
• Detail Oriented

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Logistics Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum education

High school

Minimum experience

2+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week