samah Kaddoura

Motivated and detail-oriented business professional seeking opportunities in business and administrative roles. Experienced in customer service, reception, and office administration.

• Communication
• Customer service
• Data entry
• Microsoft Office
• Organization

1. Receptionist

   AluBond Aluminium LLC

   Jan 2024 to Jan 2025

   • Managed front desk and welcomed visitors professionally. • Answered and directed incoming phone calls. • Received, sorted, and forwarded mail and courier deliveries. • Responded to general inquiries and provided administrative support. • Scheduled appointments and maintained office records. • Performed general reception and office duties as needed.

2. Customer Service Representative

   TELUS Digital

   Nov 2023 to Feb 2026

   • Handled high-volume inbound and outbound customer calls. • Resolved customer issues efficiently. • Maintained accurate documentation of customer interactions. • Met performance targets while delivering excellent customer service.

3. Receptionist

   International Students Office, York University

   Aug 2008 to Mar 2009

   • Managed front desk and assisted students and visitors. • Handled phone calls, emails, and inquiries. • Maintained records and supported administrative tasks.

1. Centennial College

   Diploma, General Business

   2027

2. York University

   Bachelor of General Arts & General Business

   2009