Sapiens is a global leader in intelligent insurance software solutions. With our robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.
Remote · Toronto, Ontario, Canada
The Service Manager will oversee end-to-end production support services, managing incident resolution, SLA compliance, and cross-functional coordination. They will also drive continuous service improvements, lead major incident calls, and manage customer-facing escalations.
Remote · Alberta, Canada, California, United States
The Director of Customer Value Delivery is responsible for the end-to-end execution and governance of complex insurance software programs to ensure timely value realization. This role manages program milestones, risks, and commercial outcomes while leading cross-functional teams and maintaining C-suite customer relationships.
Remote · Alberta, Canada, California, United States
The Program Director owns the execution and delivery integrity of customer programs, focusing on governance, milestone management, and value delivery. They lead cross-functional teams to ensure on-time, within-scope delivery while driving commercial outcomes like NRR and ARR.
Remote · Canada
Oversee quality assurance efforts for a complex integrated platform by defining test strategies and managing a hybrid QA team. Coordinate end-to-end workflows, monitor automation coverage, and collaborate with cross-functional stakeholders to ensure high-quality delivery.
Remote · Canada
The Delivery Manager is responsible for ensuring software delivery meets time, scope, quality, and budget targets using Agile methodologies while maintaining high customer satisfaction. This includes managing the project's entire lifecycle, tracking resources and budget, defining requirements as user stories, and leading distributed global teams.
Remote · Toronto, Ontario, Canada
Oversee end-to-end delivery of production support services for insurance software solutions, managing incident resolution and SLA compliance. Coordinate across cross-functional teams to drive continuous service improvements and manage customer-facing escalations.
