Quality Assurance Specialist

Job summary

Oversee quality assurance efforts for a complex integrated platform by defining test strategies and managing a hybrid QA team. Coordinate end-to-end testing, defect management, and platform-level release readiness across multiple modules.

Job details

Location – Canada / Remote Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery. Responsibilities Test Strategy & Planning Define and implement comprehensive test strategies for manual and automation testing across modules. Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans. Plan and estimate QA efforts during sprint planning and release cycles. Ensure alignment with QA best practices, design patterns, and organizational standards. Test Execution & Platform Oversight Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases. Validate end-to-end workflows across integrated modules and shared services. Coordinate system-level testing across environments (staging, pre-prod, production). Monitor automation coverage and maintain regression suite health. Defect & Risk Management Identify, document, and track defects; collaborate with development and BA teams for resolution. Evaluate defect impact across modules and prioritize based on business and technical risk. Proactively identify platform-level quality risks and implement mitigation strategies. Metrics & Compliance Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs. Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence. Ensure compliance with QA standards, audit requirements, and regulatory guidelines. Team Leadership & Development Lead and mentor a team of manual and automation QA engineers. Support onboarding, training, and continuous learning for team members. Conduct performance reviews and foster a culture of accountability and excellence. Collaboration & Communication Act as the primary QA contact for product, development, and delivery teams. Collaborate with SMEs, architects, and module owners to ensure quality deliverables. Facilitate cross-team defect triage and platform-level release readiness meetings. Promote a culture of quality and continuous improvement across teams. Requirements Technical Skills Experience in life insurance domain (individual life and annuities) – Must Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices. Experience with automation frameworks (e.g., Selenium frameworks). Knowledge of REST/SOAP API testing and interface validation. Ability to write SQL queries. Familiarity with test management tools (e.g., Jira, Zephyr, QC). Leadership & Communication Proven experience managing hybrid QA teams and platform-level testing. Excellent analytical, problem-solving, and communication skills. Experience in client-facing roles (e.g., pre-sales, UAT coordination). Ability to work independently and lead by example. Qualifications Bilingual English French preferred Bachelor’s degree in Computer Science or related field (preferred). ISTQB or equivalent certification - Advantage 10+ years of QA experience, with at least 3 years in a lead role. Added Advantage Experience in cloud platforms (AWS, Azure). Exposure to performance, accessibility, and cross-browser testing. Experience in tool evaluation and selection for manual and automation testing. Willingness to work in a fast-paced, high-ownership environment. Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

What you’ll do

Oversee quality assurance efforts for a complex integrated platform by defining test strategies and managing a hybrid QA team. Coordinate end-to-end testing, defect management, and platform-level release readiness across multiple modules.

Requirements

Requires over 10 years of QA experience with a strong background in the life insurance domain and automation frameworks like Selenium. Proficiency in English and French is preferred, along with leadership experience managing QA engineers.

Listed skills

• French · Preferred
• SQL · Preferred
• Jira · Preferred
• Team Leadership · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Manual Testing
• Automation Testing
• Test Strategy
• Selenium
• REST/SOAP API Testing
• SQL
• Jira
• Zephyr
• Life Insurance Domain
• Agile/Scrum
• Team Leadership
• Defect Management
• UAT Coordination
• English
• French
• ISTQB

Job areas

• Software
• Technology
• Management & Leadership
• Engineering
• Finance & Accounting