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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
- Application method
- Direct apply is available
Job summary
Respond to and triage support tickets, troubleshoot system issues with guidance, and document recurring issues and resolutions. Escalate complex problems to senior engineers and assist with system monitoring and health checks.
Job details
We're looking for a Junior Technical Support Engineer to support ongoing maintenance and issue resolution for Sarmaya's client systems, ensuring smooth day-to-day operations post-deployment. What You'll Do Respond to and triage support tickets Assist in troubleshooting system issues under guidance Document recurring issues and resolutions Escalate complex issues to senior engineers Support basic system monitoring and health checks What We're Looking For 0–1.5 years of technical support experience Basic troubleshooting skills across web/cloud systems Clear communication with non-technical stakeholders Patient, methodical approach to problem-solving Nice to Have Exposure to ticketing systems (Zendesk, Zoho Desk, Freshdesk) Basic scripting/automation skills
What you’ll do
Respond to and triage support tickets, troubleshoot system issues with guidance, and document recurring issues and resolutions. Escalate complex problems to senior engineers and assist with system monitoring and health checks.
Requirements
Requires 0–1.5 years of technical support experience, basic troubleshooting skills across web and cloud systems, and clear communication with non-technical stakeholders. A patient, methodical approach is expected; familiarity with ticketing systems and basic scripting or automation is a plus.
Listed skills
- Problem solving · Preferred
- Communication · Preferred
- Troubleshooting · Preferred
- issue resolution · Preferred
- System monitoring · Preferred
- Technical Support · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical Support
- Ticket Triage
- Troubleshooting
- Issue Resolution
- System Maintenance
- Issue Documentation
- Escalation
- System Monitoring
- Health Checks
- Web Systems
- Cloud Systems
- Communication
- Problem-Solving
- Ticketing Systems
- Scripting
- Automation
Job areas
- Technology
- Customer Service & Support
- Software
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