Consumer Response Specialist

Job summary

The role involves fielding incoming customer inquiries, managing leads within the Zoho CRM, and coordinating with sales and marketing teams. Additionally, the specialist handles customer complaints and supports marketing activities such as social media responses and trade show coordination.

Job details

BETTER MOBILITY FOR LIFE Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia. Position Summary We are looking for an on-site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector. This position is 100% on site in Brampton. Essential Duties And Requirements Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner Ensure data integrity for leads and lead management process in our CRM (Zoho) Prepares summary reports using Excel, assists with reports for leads, web traffic Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers Collates and sends brochure and samples to dealers Liaises with sales team to ensure lead allocations are accurate and updated in the CRM Conducts customer satisfaction survey research from time-to-time Collaborates with the marketing team and contributes with ideas, feedback gained from end users and suggested improvements Supports various marketing activities such as web site updates, responding to comments on social media or Google reviews Assists with trade show coordination and other events Supports Manager with growing the team’s skills and contributions to success Mindset, Skills & Education University or college graduate required 2 years customer service, marketing, or retail experience Ambitious, curious, willing-to-learn personality Patient and calm demeanour to handle customer complaints and solve problems Must be adept with MS Word and Excel, as well as experience using a CRM such as Zoho or Salesforce an asset Well-spoken with strong verbal and written English skills. French is an asset. Interest in career progression and expanding responsibility over time This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us!

What you’ll do

The role involves fielding incoming customer inquiries, managing leads within the Zoho CRM, and coordinating with sales and marketing teams. Additionally, the specialist handles customer complaints and supports marketing activities such as social media responses and trade show coordination.

Requirements

Candidates must be university or college graduates with at least 2 years of experience in customer service, marketing, or retail. Proficiency in MS Word and Excel is required, while experience with CRM software like Zoho or Salesforce is considered an asset.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Lead Management
• CRM Management
• Microsoft Excel
• Microsoft Word
• Complaint Resolution
• Market Research
• Social Media Management
• Event Coordination
• Verbal Communication
• Written Communication
• Data Integrity

Job areas

• Customer Service & Support
• Marketing
• Manufacturing
• Sales
• Administrative