Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Service Technician is responsible for the installation, maintenance, and repair of mobility and accessibility equipment such as stairlifts and elevators. They also provide on-site training to clients and manage service-related documentation and payments.
Job details
BETTER MOBILITY FOR LIFE Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia. Position Summary Silver Cross, a division of Savaria, is seeking an Installation & Service Technician to join our team in GTA. Silver Cross specializes in selling new and recycled home healthcare equipment, catering primarily to seniors, caregivers, and individuals with mobility challenges. Committed to excellence in customer service and client consultation, Silver Cross aims to set the standard in the accessibility industry. Location: GTA, travel between business hours Responsibilities * Independently and collaboratively assist individuals with mobility challenges. * Efficiently install stairlifts, wheelchair lifts, home elevators, and other mobility and accessibility products. * Provide on-site training to clients on product use and maintenance. * Respond promptly to customer inquiries and provide knowledgeable support. * Diagnose and resolve issues related to accessibility and mobility equipment. * Thoroughly complete all installation and service-related documentation. * Collect customer payments after installations or services. * Local travel within Oakville or Etobicoke and surrounding areas during business hours. * Other duties as assigned by the Supervisor or Manager from time to time. Mindset, Skills & Education * Empathetic and diligent individual who understands the unique needs of clients, particularly seniors and individuals with disabilities. * 2+ years of experience in repair or installation roles. * 2+ years of mechanical/electrical experience. * 2+ years of direct client-facing experience, preferably in a home setting. * Organized with meticulous attention to detail. * Mechanical and electrical aptitude; willingness to learn and adapt. * Responsible and adept at managing time effectively. * Strong interpersonal and communication skills with both colleagues and clients. * Ability to interpret and work with electrical schematics. * Capability to lift 50-75 lbs. * EDM-T license considered a significant asset.
What you’ll do
The Service Technician is responsible for the installation, maintenance, and repair of mobility and accessibility equipment such as stairlifts and elevators. They also provide on-site training to clients and manage service-related documentation and payments.
Requirements
Candidates must have at least 2 years of experience in mechanical or electrical repair and direct client-facing roles. Proficiency in interpreting electrical schematics and the ability to lift 50-75 lbs are required.
Listed skills
- Customer service · Preferred
- Troubleshooting · Preferred
- Time management · Preferred
- interpersonal skills · Preferred
- Communication · Preferred
- Documentation · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Mechanical repair
- Electrical repair
- Installation
- Customer service
- Client consultation
- Troubleshooting
- Electrical schematics
- Time management
- Interpersonal skills
- Communication
- Documentation
- Payment collection
- Technical training
- Empathy
- Willingness To Learn
- Customer Service
- Selling Techniques
- Home Health Care
- Wheelchair Lifts
- Time Management
- Customer Inquiries
- Detail Oriented
Job areas
- Trades
- Customer Service & Support
- Healthcare
- Engineering
- Service Technician
- Repair / Service Technician
- Mechanical Engineering Technicians
- Computer, Automated Teller, and Office Machine Repairers
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