Department Supervisor

Job summary

The Department Supervisor leads the team by fostering a positive environment, coaching staff, and ensuring operational excellence in customer service and food safety. They are also responsible for analyzing financial reports, managing inventory, and implementing strategies to drive sales and customer loyalty.

Job details

Bulkley Valley Wholesale offers customers a unique combination of wholesale and retail shopping at competitive prices. Well-known in the community, Bulkley Valley Wholesale has proudly been serving residents, restaurants, independent retailers, mining camps and lodges of the northwest corner of British Columbia for more than 60 years and is a division of Pattison Food Group Ltd. We are hiring a Department Supervisor at our Bulkley Valley Wholesale location in Smithers, BC. This is a full-time position, 40 hours per week, and the successful applicant must have open availability. You will be responsible for: Leading the department, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service. Delivering operational excellence through customer experience, health and safety, food safety, and merchandising. Engaging and retaining team members through training, performance management, rewards/recognition, and succession planning. Communicating key messages and business objectives to team members in the department, ensuring alignment with organizational goals. Reviewing and analyzing financial reports, identifying opportunities to improve performance, and presenting KPIs to the management team. Analyzing business/HR metrics and dashboards of the department. Supporting with implementing strategies to grow sales and customer loyalty. Leading inventory counts/period end of the department and resolving issues as required. Performing all job duties throughout the department as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments. You have: 1-3 years of retail experience. Leadership experience is an asset. Food Safe Certification. A post-secondary education in a business related field is an asset. Experience and/or knowledge with: Achieving sales targets and profitability. Executing merchandising plans and creating in-store displays to drive sales. Human Resources (e.g. training, development, coaching and mentoring). Workforce planning and scheduling considerations. Health and safety policies, procedures, and safe work practices. Proficiency with computer applications. You are: A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence. An effective communicator, with interpersonal and relationship building skills. Proactive in taking initiative with an entrepreneurial mindset. Able to thrive in fast-paced, dynamic environment while meeting organizational goals. Detail-oriented and committed to high standards, consistently upholding department expectations and supporting operational excellence. Results-oriented with strong problem-solving and decision-making skills. Here are some of the perks we offer: Eligible to participate in the Retail Management Incentive Plan. Get paid every Friday! Exclusive team member offers and discounts. Benefits & pension eligibility. Wellness and team member assistance program. Educational reimbursement & scholarship opportunities. Opportunities to learn and grow. IND1 Compensation Details: $22.39 - $22.99 The compensation offered for this position will take into consideration location, education, skills, experience, and other factors. Join our Team! Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

What you’ll do

The Department Supervisor leads the team by fostering a positive environment, coaching staff, and ensuring operational excellence in customer service and food safety. They are also responsible for analyzing financial reports, managing inventory, and implementing strategies to drive sales and customer loyalty.

Requirements

The ideal candidate has 1-3 years of retail experience and possesses a Food Safe Certification. A post-secondary education in a business-related field and prior leadership experience are considered assets.

Benefits

• Retail Management Incentive Plan
• Weekly pay
• Team member offers and discounts
• Benefits and pension eligibility
• Wellness and team member assistance program
• Educational reimbursement
• Scholarship opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Financial Reporting · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Coaching · Preferred
• Sales Growth · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Mentoring
• Customer service
• Merchandising
• Inventory management
• Performance management
• Financial reporting
• KPI analysis
• Sales growth
• Team management
• Problem-solving
• Decision-making
• Communication
• Emotional intelligence
• Computer proficiency
• Dashboard
• Mentorship
• Key Performance Indicators (KPIs)
• Performance Management
• Management
• Problem Solving
• Operational Excellence
• Training And Development
• Decision Making
• Detail Oriented
• Relationship Building
• Sales
• Customer Service
• Business Objectives
• Energetic
• Proactivity
• Loyalty Programs
• Scheduling
• Financial Statement Analysis
• Workforce Planning
• Succession Planning
• Food Safety And Sanitation
• Wholesaling
• Retail Management
• Emotional Intelligence

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Sales
• Human Resources
• Department Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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