Supervisor

Job summary

The supervisor is responsible for leading the store team, coaching staff, and ensuring operational excellence across customer service, merchandising, and front-end operations. They also monitor business metrics, support sales growth strategies, and manage inventory to maintain high service standards.

Job details

With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®. We are hiring for a Supervisor at our Madison Centre Save-On-Foods location in Burnaby, BC. This is a full-time position, 40 hours per week, and the successful applicant must have open availability. You will be responsible for: Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service. Delivering operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations. Providing support across departments as needed to maintain service and operational standards. Supporting with team member related initiatives as requested. Communicating key messages to the store team to ensure alignment with business objectives. Reviewing business/HR metrics and dashboards to monitor store performance. Supporting with implementing strategies to grow sales and customer loyalty. Supporting with centre of store inventory as well as department stocktaking as required. Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments. You have: 2-4 years of retail experience. Leadership experience is an asset. Food Safe Certification. A post-secondary education in a business related field is an asset. Experience and/or knowledge with: Achieving sales targets and profitability. Financial planning and budgeting. Developing and executing merchandising plans. Human Resources (e.g. recruitment, training, development and coaching). Workforce planning and scheduling considerations. Health and safety policies, procedures, and safe work practices. Proficiency with computer applications. You are: A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence. An effective communicator, with interpersonal and relationship building skills. Effective in collaborating with others to achieve business objectives. Able to thrive in fast-paced, dynamic environment, delegating and prioritizing efficiently. Committed to maintaining store standards with a strong attention to detail, ensuring operational excellence. Able to take initiative and have strong problem-solving and decision-making abilities. Here are some of the perks we offer: Eligible to participate in the Retail Management Incentive Plan. Get paid every Friday! Exclusive team member offers and discounts. Benefits & pension eligibility. Wellness and team member assistance program. Educational reimbursement & scholarship opportunities. Opportunities to learn and grow. Compensation Details: $54,080.00 Join our Team! Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

What you’ll do

The supervisor is responsible for leading the store team, coaching staff, and ensuring operational excellence across customer service, merchandising, and front-end operations. They also monitor business metrics, support sales growth strategies, and manage inventory to maintain high service standards.

Requirements

Candidates must have 2-4 years of retail experience and a Food Safe Certification. A post-secondary education in a business-related field is considered an asset, along with strong leadership and communication skills.

Benefits

• Retail Management Incentive Plan • Team member offers and discounts • Health benefits • Pension eligibility • Wellness program • Team member assistance program • Educational reimbursement • Scholarship opportunities

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Training · Preferred
• Budgeting · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Communication · Preferred
• Financial planning · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Leadership
• Customer service
• Team coaching
• Operational excellence
• Merchandising
• Inventory management
• Financial planning
• Budgeting
• Human resources
• Recruitment
• Training
• Workforce planning
• Health and safety
• Problem-solving
• Communication
• Energetic
• Business Objectives
• Dashboard
• Decision Making
• Customer Service
• Training And Development
• Loyalty Programs
• Emotional Intelligence
• Sales
• Financial Planning
• Food Safety And Sanitation
• Innovation
• Problem Solving
• Operational Excellence
• Operations
• Proactivity
• Relationship Building
• Coaching
• Retail Management
• Workforce Planning
• Scheduling
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Human Resources
• Supervisor
• Store Lead
• Shop Sales Assistants
• Retail Salespersons