Business Development Representative

Who We’re Looking For At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport. We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.) What is ScalePad At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do. With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. About the role This is a front-line role with real leverage. You’re not here to follow a sequence, you’re here to figure out what gets a response, what opens a conversation, and what turns interest into pipeline. You’ll spend your time in the messy middle: outbound, qualification, positioning, and constant iteration on how we show up to prospective partners. ScalePad sells into the MSP space, a market that’s evolving quickly and doesn’t respond to generic outreach. The work here is about understanding how these businesses operate, what they’re trying to become, and how our products help them get there. You’ll need to connect dots quickly and communicate clearly, whether that’s on a cold call or in a short email that actually gets read. AI isn’t a side tool here, it’s part of how the job gets done. You’ll use it to test messaging, personalize outreach at scale, and tighten your thinking. The goal isn’t volume for its own sake, it’s learning faster than the market and turning that into better conversations. What you’ll own You will initiate outbound conversations through cold calls and email, continuously refining your approach using AI-assisted messaging and iteration.* You will qualify inbound and marketing-generated leads, turning early interest into clear, actionable sales opportunities. You will identify business needs and position ScalePad’s products in a way that makes sense for how each prospect actually operates. You will clearly communicate the value of ScalePad’s platform to MSPs, connecting product capabilities to real business outcomes. You will own your territory end-to-end, building pipeline from scratch in a true hunter role. You will book meetings between qualified prospects and Account Executives, ensuring strong context is carried into every handoff. You will track and report on your performance weekly, monthly, and quarterly, using data to improve your approach over time.* You will stay current on ScalePad’s products, pricing, and positioning, and adjust your messaging as the product evolves. What we’re looking for Must-haves You have experience in a client-facing role (sales or customer service) where you’ve had to engage, qualify, and move conversations forward. You actively use AI tools (e.g., for writing outreach, researching prospects, refining messaging, or analyzing performance) and can show how they improve your output. This is non-negotiable. You are comfortable initiating contact with strangers and can handle rejection without losing momentum. You can write and speak clearly, adjusting your message depending on who you’re talking to. You are organized enough to manage your own pipeline and comfortable working inside CRM systems like HubSpot. Nice-to-haves You have experience with sales automation tools and outbound tooling. You have familiarity with the MSP industry or similar B2B service environments. Perks ScalePad offers our employees a blend of purpose, growth, and genuinely great perks. Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching. Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry. Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact. Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs. Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting. Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment. Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits. Before You Apply This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted. Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions. Please no recruiters or phone calls.

You will initiate outbound conversations through cold calls and emails while qualifying leads to build a robust sales pipeline. Additionally, you will position ScalePad's products to meet specific business needs and track performance metrics to refine your sales approach.

You must have experience in a client-facing sales or customer service role and be proficient in using AI tools for outreach and messaging. Strong communication skills and the ability to manage a pipeline within a CRM system like HubSpot are essential.

• Employee Stock Ownership Plan • RRSP Matching • Professional Development Budget • Employer-paid Benefits • Hybrid Work Stipend

• Time managementPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Outbound Sales
• Cold Calling
• Lead Qualification
• AI-assisted Messaging
• CRM Management
• HubSpot
• Sales Pipeline Management
• Communication
• Strategic Prospecting
• B2B Sales
• Market Research
• Negotiation
• Relationship Building
• Data Reporting
• Time Management
• Influencing Skills
• Customer Success Management
• Influencing Without Authority
• Growth Mindedness
• Sales Prospecting
• Curiosity
• Planning
• Artificial Intelligence
• Automation
• Business To Business
• Customer Relationship Management
• Customer Service
• Software As A Service (SaaS)
• Sales
• Marketing
• Scalability
• Managed Services
• Mentorship
• Telephone Skills
• Tooling
• Writing
• HubSpot CRM
• Transcribing

• Sales
• Software
• Technology
• Customer Service & Support
• Business Development Representative
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week