Product Specialist

Job summary

Provide product information and support to customers and internal teams, assist with sales and product demonstrations, and coordinate customer communications and visits. Maintain inventory records and reports, support shipping and warehouse activities, complete product documentation, and follow safety procedures.

Job details

Location: Winston Churchill Blvd & the College way Salary: $21/Hour-$22/Hour Anticipated Start Date: ASAP Shift: 9:00 AM- 5:00 PM (Monday - Friday) Employment type: Full-Time We are seeking a dedicated and dynamic Product Specialist to join our team. As a Product Specialist, you will play a pivotal role in understanding, promoting, and optimizing our products to meet the needs of our customers. You will collaborate closely with cross-functional teams including product development, marketing, sales, and customer support to ensure our products exceed expectations and deliver exceptional value. If you thrive in a fast-paced environment, possess strong analytical skills, and have a knack for effective communication, we invite you to explore this exciting opportunity to shape the future of our products. Responsibilities • Responding to emails, client contact, sales, problem solving, handling phone calls, • Updating spreadsheets, must attend trade shows/customer visits, shipping and miscellaneous other job functions. Fast learner, accurate and advanced typing skills and ability to work independently. Devising and maintaining office systems. • Develop a deep understanding of the products, including features, specifications, and applications. • Provide product information and support to internal teams and external customers as needed. • Assist with product demonstrations or presentations to showcase features and benefits. Participate in continuous improvement efforts to enhance product quality and efficiency. • Maintain accurate records of inventory transactions, including receipts, shipments, and adjustments. Generate reports and analyze data to identify trends and opportunities for improvement. • Complete documentation related to product tracking, labeling, and compliance requirements. Collaborate with cross-functional teams, including sales, marketing, and customer service, to support product initiatives and promotions. • If require, safely handle, package, and label products for storage or shipment. • Use equipment such as forklifts or pallet jacks to move and transport products within the warehouse. • Follow standard operating procedures (SOPs) and work instructions for all warehouse activities. Identify and report any safety hazards or concerns to management promptly. Requirements: • Proficiency in Microsoft Office and ability to learn new software. • Letter writing/Drafting, Email correspondence, generating reports, understanding of shipping/receiving process • Dealing with telephone and email enquiries • Creating and maintaining filing systems • Excellent oral and written communication skills • Must have excellent speaking/writing skills • Highly organized and flexible • Prefer Forklift license, or training would be provided in future • Prefer knowledge of product specialization and market specialization

What you’ll do

Provide product information and support to customers and internal teams, assist with sales and product demonstrations, and coordinate customer communications and visits. Maintain inventory records and reports, support shipping and warehouse activities, complete product documentation, and follow safety procedures.

Requirements

Candidates should be proficient in Microsoft Office, able to learn new software, and experienced with correspondence, report generation, filing systems, and shipping and receiving processes. Strong written and verbal communication, organization, flexibility, accuracy, independent work, and fast learning are required; forklift certification and product or market specialization knowledge are preferred.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Forklift operation · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Product Knowledge
• Customer Communication
• Sales Support
• Problem Solving
• Microsoft Office
• Advanced Typing
• Report Generation
• Spreadsheet Management
• Inventory Management
• Shipping And Receiving
• Product Demonstrations
• Recordkeeping
• Organization
• Forklift Operation
• Written Communication
• Oral Communication

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative

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