Service Advisor - COMMERCIAL TIRE DISPATCH

Scotia Tire is looking for an enthusiastic self-starter to fill the role of Front Desk Service Advisor. The ideal candidate has knowledge of tires and mounted wheel packages for both passenger and commercial vehicles applications, proven sales records and will contribute to the the Store’s profitability by providing exceptional Customer Service. As Front Desk Service Advisor, your responsibilities would include: * Greet Customers in an enthusiastic and professional manner. * Confidently providing accurate sales and product information appropriately based on customer needs. (tire and mounted wheel options, features, benefits, pricing, warranties etc.) * Answering customer inquiries; in person, via phone and email, for both the passenger vehicle and Commercial customer base. * Creating work orders for In-Shop Tire Technicians. * Accurately complete all documentation/paperwork in relation to work completed. * Data Entry, create customer appointments using POS and internal systems. * Manage Customer Database, maintaining up-to-date records and notes. * Key Responsibilities * Scheduling & Routing: Organizing daily work orders for technicians or drivers to maximize efficiency. * Communication: Acting as the main point of contact between customers and field staff via phone, radio, or email. * Customer Support: Handling inquiries, updating clients on service arrival times, and resolving issues. * Data Management: Utilizing software to log call details, service histories, and technician location Qualifications and Education Requirements * High School or Equivalent * Valid Driver’s License required * Minimum 1 yr. experience in Tire Sales, required. * Excellent communication skills, both written and verbal. * Excellent organization, time management and problem-solving skills. * A strong mechanical background is required. * Interest in further expanding knowledge about the tire industry. * Excellent Interpersonal skills, able to communicate effectively with internal and external customers. * Proven ability to build customer rapport and boost sales. Additional Notes We offer an excellent Group Benefits Package including Health and Dental coverage, life and long-term disability insurance, as well as an Employee Purchase Program, paid training, and other opportunities. ScotiaTire is an equal opportunity employer; accommodations will be made to ensure all qualified applicants are considered for employment. Job Type: Full-time Salary: From $24.00 per hour Benefits: * Dental care * Extended health care Schedule: * 10 hour shift * 8 hour shift * Holidays * Monday to Friday * On call * Overtime * Weekend availability Experience: * Tire & Lube Technicians: 1 year (required) Licence/Certification: * Class G Licence (required) Shift availability: * Day Shift (required)

The Service Advisor is responsible for greeting customers, providing accurate product information, and managing tire and wheel sales. They also coordinate daily work orders for technicians and act as the primary point of contact for customer inquiries.

Candidates must have a high school diploma or equivalent and at least one year of experience in tire sales. A strong mechanical background and a valid Class G driver's license are required.

• Dental care • Extended health care • Life insurance • Long-term disability insurance • Employee purchase program • Paid training

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Tire sales
• Customer service
• Data entry
• Scheduling
• Routing
• Mechanical background
• Communication
• Time management
• Problem-solving
• Interpersonal skills
• POS systems
• Work order management
• Sales
• Documentation

• Customer Service & Support
• Sales
• Logistics
• Retail
• Transportation

Minimum education

High school

Minimum experience

0+ years

Apply by

Nov 22, 2026

Posting language

English

Working hours

40 hours per week