Senior Customer Experience Associate - University Plaza (30 Hours/Week)

Requisition ID: 270645 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs Nurturing rich, long-standing relationships Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs Is this role right for you? In this role you will: Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Explain complicated concepts simply Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment Demonstrate an eagerness to learn and determination to succeed Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience is a strong asset What’s in it for you? The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development An organization committed to making a difference in our communities– for you and our customers You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development A competitive compensation and benefits package Location(s): Canada : Ontario : Hamilton Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

The associate acts as a lobby leader to triage customers and provide exceptional service while identifying simple sales opportunities. They are also responsible for nurturing customer relationships and educating clients on digital banking tools.

Candidates should have strong customer service skills and experience with simple sales or financial advice. The role requires a flexible schedule and the ability to explain complex concepts simply to customers.

• Competitive compensation • Benefits package • Professional development • Internal training

• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Financial advice
• Technical skills
• Digital banking
• Relationship building
• Communication
• Problem solving
• Triage
• Mobile banking applications
• Financial Advising
• Private Banking
• Willingness To Learn
• American Sign Language (ASL)
• Banking
• Commercial Banking
• Capital Markets
• Customer Service
• Document Formatting
• Leadership
• Marketing
• Innovation
• Investment Banking
• Mobile Banking
• Wealth Management
• Self Service Technologies
• Technical Assistance
• Team Oriented
• Enthusiasm

• Customer Service & Support
• Finance & Accounting
• Sales
• Retail
• Customer Experience Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

30 hours per week