This is a Customer Operations role within the Supply Chain Customer Operations & Logistics team under Enterprise Operations, supporting the NA Market. Customer facing role accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

Responsibilities:

• Acts as a first point of contact for customer accounts on daily operational matters.
• Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
• Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, and deliveries, invoicing, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements.
• Drives efforts to optimize current processes, collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a Subject Matter Expert on internal processes to other functions and organizations.
• Provide data-based solutions and recommendations to drive business decisions.
• Accountable and influential for driving cross-functional met

Knowledge and Skills:

• Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)
• Executive communication - leveraging concise and effective messaging, empathy and listening ability
• Mastery in English and local language
• Advanced problem-solving with critical thinking/data analytics for decision making
• Ability to recognize and summarize the business issue, impact and resolutions
• Efficient time management and clear prioritization structure
• Continuous process improvements & optimization
• Customer centricity and strong partner engagement
• Knowledge of S4-SAP, Order To Cash processes is required
• Strong knowledge of Microsoft Office (Excel, PowerPoint, etc.)
• Have a business mindset and end-to-end Supply Chain processes (plan, source, make deliver) to transition from tactical to strategic.
• Developed conflict resolution skills.
• Emotional intelligence, growth mindset and resiliency
• Ability to make decisions with limited information and translate it into proper level of communication as required
• Autonomy - Ability to Initiate, influence & drive discussions, independently
• Challenge status quo to accelerate business outcomes

Education and Experience Required:

• First level university degree or equivalent experience.
• Typically, 3-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Compensation and Benefits

The typical base pay range for this role is**$65,000to$71,000**CAD annually. Pay within this range will be based on the review of experience, skills, and internal equity.

Full Time Employee

As a full time, employee of HP Canada, you will be eligible to participate in the company’s group benefit programs, including medical, dental, life insurance, and disability

coverage, subject to the terms and conditions of the applicable plans*.*During your employment term, you will receive15paid vacation days per year prorated based on

your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans

Equal Opportunity Employer:

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.