Service Technician I

Job summary

The Service Technician will perform repairs on faulty security systems and manage repair inventories while ensuring high-quality customer service. They are responsible for following up on service calls, providing usage recommendations to clients, and documenting all work in service reports.

Job details

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. * Carry out repairs to faulty security systems * Follow up on service calls in order of priority according to importance; * Carry out repairs to defective systems assigned to him according to company norms and standards; * Ensure that the correct recommendations for use are passed on to customers * Ensure follow-up of customer service according to company policies and procedures; * Transmit usage recommendations to customers; * Provide the best service to the customer in compliance with company policies and procedures; * Ensure follow-up of customer service * Provide the best service to the customer in compliance with company policies and procedures; * Produce a report on service calls made; * Manage repair inventories. MUST have a valid training certificate in one or more of the following products: Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com MUST have at least 3 years of recent experience working as a field service or installation technician at an electronic security company. * Full Benefits as of Day 1 * Retirement Plans as of Day 1 * Paid vacation, holiday * Educational Assistance * Company Training Program * Exceptional growth opportunities

What you’ll do

The Service Technician will perform repairs on faulty security systems and manage repair inventories while ensuring high-quality customer service. They are responsible for following up on service calls, providing usage recommendations to clients, and documenting all work in service reports.

Requirements

Candidates must have at least 3 years of recent experience as a field service or installation technician in the electronic security industry. A valid training certificate in specific security products such as Lenel, AMAG, or Genetec is mandatory.

Benefits

• Full Benefits
• Retirement Plans
• Paid Vacation
• Paid Holiday
• Educational Assistance
• Company Training Program

Listed skills

• Customer service · Preferred
• Technical Reporting · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Systems Repair
• Field Service
• Installation
• Customer Service
• Inventory Management
• Technical Reporting
• Lenel
• AMAG
• Avigilon
• Milestone
• Genetec
• C-Cure
• Alarm.com
• CCURE (Security And Event Management System)
• LenelS2 (Access Control System)
• Alarm Monitoring
• Field Service Management
• Security Systems

Job areas

• Security & Safety
• Technology
• Trades
• Customer Service & Support
• Service Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other

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