Services Lead, Stores - Full Time

Job summary

The Services Lead supports all departments on the sales floor to ensure the team executes the selling model and provides outstanding client service. They also act as the Manager on Duty, oversee visual merchandising standards, and manage staffing levels to meet business objectives.

Job details

Job ID: 296329 Store Name/Number: ON-Cataraqui (0588) Address: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals. Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed. Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible. Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations. Talent Champion. Participate in the interviewing process as needed for the World team. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We’d love to hear from you if… You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience. You have proven ability to influence peers and provide feedback. You can demonstrate strong client service skills. You have demonstrated effective time management and problem-solving skills. Meaningful Rewards The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

What you’ll do

The Services Lead supports all departments on the sales floor to ensure the team executes the selling model and provides outstanding client service. They also act as the Manager on Duty, oversee visual merchandising standards, and manage staffing levels to meet business objectives.

Requirements

Candidates must have one to three years of experience in a similar role at a comparable volume store. Strong client service, time management, and problem-solving skills are required, along with the ability to influence peers.

Benefits

• Performance-based bonus • Competitive benefits program • Learning and development initiatives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales management
• Client service
• Visual merchandising
• Team leadership
• Time management
• Problem-solving
• Staffing
• Influencing
• Operations support
• Employee engagement
• Operations
• Problem Solving
• Influencing Skills
• Innovation
• Artificial Intelligence
• Sales
• Time Management
• Look And Feel
• Teamwork
• Employee Engagement
• Animations
• Visual Merchandising
• Merchandising
• Selling Techniques

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Services Sales Leader
• Unclassified Specialized Occupation