Funeral Home Manager

Job summary

The Funeral Home Manager is responsible for overseeing daily operations, managing financial performance, and achieving revenue targets across multiple locations. They must also lead, develop, and mentor staff while ensuring high standards of service and regulatory compliance.

Job details

Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management Develop annual business plan Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime Operations Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location’s operating practices comply with applicable provincial regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor’s responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered People Development Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary; writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership MINIMUM Requirements Education High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred Certification/License Requires applicable provincial Funeral Director Licensure Technical schooling diploma Funeral Services/Mortuary Science preferred Experience At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years’ experience managing people and effectively managing budgets and expense control required Knowledge, Skills and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint Work CONDITIONS Work Environment Work indoors and outdoors during all seasons and weather conditions Care center personnel may have exposure to various chemicals and fluids Cemetery personnel may have exposure to chemicals and equipment Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families Personal safety equipment/appropriate attire required for cemetery or crematory environment Work Postures Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 50 lbs. to assist with moving bodies Work Hours Working beyond “standard” hours as the need arises Travel up to 25% Compensation Salary to be discussed based on experience Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. Benefits include - Medical, Dental, AD&D Insurance and more RRSP Matching and Deferred Profit Sharing company programs 3 weeks of vacation Consideration for moving expenses and/or a relocation allowance #SCI Postal Code: S0G 5H0 Category (Portal Searching): Operations Job Location: CA-SK - Wolseley

What you’ll do

The Funeral Home Manager is responsible for overseeing daily operations, managing financial performance, and achieving revenue targets across multiple locations. They must also lead, develop, and mentor staff while ensuring high standards of service and regulatory compliance.

Requirements

Candidates must have at least nine years of industry experience with a proven track record in people management and budget control. A high school diploma is required, along with applicable provincial Funeral Director Licensure.

Benefits

• Medical insurance
• Dental insurance
• AD&D insurance
• RRSP matching
• Deferred profit sharing
• Vacation
• Relocation allowance

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Budgeting · Preferred
• Operations Management · Preferred
• Regulatory Compliance · Preferred
• Communication · Preferred
• Staff Development · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Financial management
• Business planning
• P&L management
• Staff development
• Operations management
• Budgeting
• Customer service
• Regulatory compliance
• Team leadership
• Conflict resolution
• Recruitment
• Performance management
• MS Office suite
• Communication
• Cultural sensitivity
• Calculators
• Financial Acumen
• Tactfulness
• Furniture Cleaning
• People Management
• Profit And Loss (P&L) Management
• Accountability
• Manual Dexterity
• Lifting Ability
• Planning
• Microsoft Access
• Microsoft Excel
• Accounting
• Business Acumen
• Management
• Business Planning
• Training And Development
• Employee Engagement
• Finance
• Sales
• Financial Management
• Leadership
• Marketing
• Interpersonal Communications
• Invoicing
• Management Styles
• Microsoft Outlook
• Microsoft Office
• Mortuary Science
• Operations
• Microsoft PowerPoint
• Sustainable Business
• Funeral Services
• Quality Control
• Cultural Sensitivity

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Human Resources
• Sales
• Funeral Home Manager
• Funeral Director / Embalmer
• Undertakers and Embalmers
• Funeral Home Managers

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