Funeral Service Assistant

Job summary

The Funeral Service Assistant provides clerical and administrative support for funeral operations, including meeting with families and assisting during services. Responsibilities also include preparing facilities, managing documentation, and performing general office duties.

Job details

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures. Job Responsibilities Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items Prepares documents related to services, cremations, maintenance, as directed by management Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system. Run errands such as for floral delivery, picking up of supplies, documents, etc Serves as an usher and may park cars or perform any transportation requirements. Drives Funeral Home vehicles for services and picking up families Ensures refreshments are available (where allowed by law) Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers. Prepares documents related to services, cremations, maintenance etc., Greets and receives client families and / or other persons entering the office for information and assistance Accommodates the needs of the family during a service and/or visitation May wash and clean funeral home vehicles and other client vehicles as required from time to time Minimum Requirements Education High school diploma or equivalent Experience Previous customer service and/or sales experience preferred Proficient with MS Office suite and databases preferred; ability and willingness to learn required Certification/Licenses Valid driver’s license with an acceptable driving record required Knowledge, Skills and Abilities: High level of compassion and integrity Clear and concise verbal and written communication skills Professional behaviors and team player Pay $24.29/hr Postal Code: V5G 3M1 Category (Portal Searching): Operations Job Location: CA-BC - Burnaby

What you’ll do

The Funeral Service Assistant provides clerical and administrative support for funeral operations, including meeting with families and assisting during services. Responsibilities also include preparing facilities, managing documentation, and performing general office duties.

Requirements

Candidates must have a high school diploma or equivalent and a valid driver's license with a clean record. Previous customer service or sales experience is preferred, along with proficiency in MS Office and database software.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Clerical support
• Administrative assistance
• Communication skills
• Compassion
• Integrity
• MS Office suite
• Database management
• Funeral operations
• Event setup
• Driving
• Teamwork
• Administrative Support
• Good Driving Record
• Willingness To Learn
• Valid Driver's License
• Management
• Clerical Works
• Customer Service
• Communication
• Sales
• Microsoft Office
• Operations
• Postage Meter
• Stereophonic Sound System
• Funeral Services
• Cremation

Job areas

• Customer Service & Support
• Administrative
• Social Services
• Funeral Services Assistant
• Funeral Assistant / Attendant
• Undertakers and Embalmers
• Funeral Attendants

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