Funeral Services Assistant

Job summary

Provides clerical and administrative support for funeral operations, including answering phones and preparing service documents. Responsible for the physical setup of services, transporting remains, and assisting families during visitations and ceremonies.

Job details

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures. Job Responsibilities Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items Prepares documents related to services, cremations, maintenance, as directed by management Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system. Run errands such as for floral delivery, picking up of supplies, documents, etc Serves as an usher and may park cars or perform any transportation requirements. Drives Funeral Home vehicles for services and picking up families Ensures refreshments are available (where allowed by law) Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers. Prepares documents related to services, cremations, maintenance etc., Greets and receives client families and / or other persons entering the office for information and assistance Accommodates the needs of the family during a service and/or visitation May wash and clean funeral home vehicles and other client vehicles as required from time to time Minimum Requirements Education High school diploma or equivalent Experience Previous customer service and/or sales experience preferred Proficient with MS Office suite and databases preferred; ability and willingness to learn required Certification/Licenses Valid driver’s license with an acceptable driving record required Knowledge, Skills And Abilities High level of compassion and integrity Clear and concise verbal and written communication skills Professional behaviors and team player Postal Code: S0G 5H0 Category (Portal Searching): Operations Job Location: CA-SK - Wolseley

What you’ll do

Provides clerical and administrative support for funeral operations, including answering phones and preparing service documents. Responsible for the physical setup of services, transporting remains, and assisting families during visitations and ceremonies.

Requirements

Requires a high school diploma or equivalent and a valid driver's license with a clean record. Previous experience in customer service or sales and proficiency with MS Office are preferred.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Assistance
• MS Office
• Communication Skills
• Compassion
• Time Management
• Organization
• Driving
• Clerical Support
• Interpersonal Skills

Job areas

• Administrative
• Customer Service & Support
• Social Services
• Transportation