Airport Systems Support Technician Level 1

Title: Airport Systems Support Technician Level 1 Location: Vancouver International Airport (YVR) - Richmond, BC Ever wanted to know more about working at an airport where no two days are the same? Then read on! Due to business growth, we have an exciting opportunity for an Airport Systems Support Technician Level 1 at Vancouver International Airport. If you are looking for an exciting challenge then this position may be for you. Further information on this role is detailed below: Position Overview: You will be part of a team responsible for day-to-day IT support and maintenance activities at Vancouver International Airport including incident resolution, hardware/system upgrades, software troubleshooting, software updates, project work, and preventative maintenance on all in scope airport owned equipment. This is a full-time, salaried position with company benefits. The Airport Systems Support Technician Level 1 will work 10-hour days, 4 days a week (totaling 40 hours) by way of rotational shifts which cover the airport operation 24/7/365. The successful candidate will be flexible to work morning, afternoon, and night shifts as well as weekdays and weekends when required. Qualifications: Demonstrated focus on customer service. Recognized technical experience with A+, Net+, Microsoft certification or equivalent. Knowledge of relevant applications such as MS Office Suite. Experience supporting end user workstations, printers, and VOIP systems is an advantage. Familiar with basic concepts of LAN/WAN equipment. Experience of all the above within a site-based customer service environment. Education and Certification: High School Diploma, Post Secondary Education, and/or minimum three (3) years of relevant experience CompTIA A+, Network+ Preferred Microsoft Windows certifications advantageous. Competent in hands on computer hardware repair and maintenance. Personal Attributes: Friendly and personable with good interpersonal and communication skills. Ability to prioritize and execute tasks on time. Self-motivated and self-directed. Able to lift up to 50 lbs. if required. Keen attention to details. Strong customer service orientation. Valid driver’s license. About Us: SASI Airport Services Ltd. Is the wholly-owned Canadian part of the ServiceTec Group, which is the world’s leading independent provider of managed IT services for airports and airlines. We offer world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure. Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world. ServiceTec Culture: ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go “above and beyond.” For more information on ServiceTec, please visit: www.servicetec.com. ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

The technician will provide day-to-day IT support, including incident resolution, hardware and software troubleshooting, and system upgrades. They are also responsible for performing preventative maintenance on airport-owned equipment and managing project-related tasks.

Candidates must have a high school diploma or post-secondary education, with at least three years of relevant experience preferred. Technical certifications such as CompTIA A+ or Network+ are highly desired, along with strong customer service skills and the ability to work rotational shifts.

• Company benefits

• Time managementPreferred
• Customer servicePreferred
• .NETPreferred

Identified from the job description. Confirm important requirements above.

• IT support
• Hardware maintenance
• Software troubleshooting
• Customer service
• A+
• Net+
• Microsoft certification
• MS Office Suite
• Workstation support
• Printer support
• VOIP systems
• LAN/WAN
• Hardware repair
• Communication skills
• Time management
• People Oriented
• Lifting Ability
• Self-Discipline
• Valid Driver's License
• Self-Motivation
• Microsoft Windows
• Customer Service
• Communication
• CompTIA A+
• CompTIA Network+
• Computer Hardware
• IT Service Management
• Local Area Networks
• Microsoft Certified Professional
• Microsoft Office
• Partner Development
• Troubleshooting (Problem Solving)
• Wide Area Networks
• Prioritization
• Detail Oriented

• Technology
• Customer Service & Support
• Transportation
• Systems Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week