Shararehmome

Hospitality and tourism operations professional with extensive experience in customer service, team supervision, business operations, and international client relations. Experienced in front desk operations, guest services, reservations, staff scheduling, payment processing, issue resolution, and day-to-day operational coordination. Strong leadership and organizational skills with a proven ability to deliver high-quality service in fast-paced, multicultural environments.

• Front Desk Operations
• Operational Problem Solving

1. Front-End Supervisor

   Save On Foods (Pattison Food Group)

   Oct 2026 to Present

   Clearwater, BC

   • Supervise daily front-end operations and provide leadership and support to customer-facing staff. • Coordinate staff assignments, scheduling, workflow, and operational priorities. • Handle customer concerns and resolve escalated service issues professionally. • Coordinate cash-office operations, till balancing, deposits, and payment reconciliation. • Train and support employees while maintaining customer-service and operational standards. • Assist management with administrative tasks, reporting, inventory-related activities, and daily operational issues. • Maintain compliance with company procedures, safety requirements, and cash-handling policies.

2. Server

   Helmcken Falls Lodge

   May 2026 to Present

   Clearwater / Wells Gray, BC

   • Provided friendly and attentive food and beverage service to lodge guests in a tourism-focused environment. • Took guest orders, coordinated with kitchen staff, served meals and beverages, and processed payments accurately. • Responded to guest requests and helped create a welcoming and positive lodge experience. • Maintained dining-area cleanliness, organization, and service standards during busy periods.

3. Front Desk, Tour & Operations Supervisor

   Clearwater Lake Tours

   May 2025 to Oct 2025

   British Columbia, Canada

   • Supervised daily front desk, guest service, and tourism operations in a busy seasonal environment. • Managed guest inquiries, reservations, tour bookings, rentals, payments, and activity coordination. • Provided personalized assistance and local tourism information to domestic and international visitors. • Coordinated staff schedules, daily assignments, onboarding, and seasonal training. • Assisted guests with itinerary planning, activity selection, and reservation changes. • Resolved guest concerns and service issues to maintain a positive customer experience. • Coordinated guided tours and recreational activities while maintaining operational and safety standards.

4. Project Manager, Private Label Development

   Nawari Food Company

   Jun 2020 to Apr 2025

   • Managed cross-functional projects, suppliers, timelines, and operational priorities across Qatar, Kuwait, and Oman. • Coordinated international clients and business partners across multiple markets. • Prepared operational, sales, inventory, profitability, and export reports. • Managed multiple projects simultaneously while meeting deadlines and service expectations.

5. Business Development Manager

   Gilani Food Company

   Jan 2016 to May 2020

   • Managed business development and international client relationships across the Middle East, Europe, Canada, and North America. • Led supplier negotiations, sales planning, and coordination with manufacturing and logistics partners. • Developed customized product and service solutions based on customer and market needs.

6. Marketing & Sales Manager

   Dorna Travel Agency

   Jan 2011 to Jan 2015

   • Supported travel sales, customer relations, tourism services, and business development. • Assisted with client inquiries, travel arrangements, and service coordination.

1. Tehran University

   DBA, Strategy

2. Limkokwing University

   Master of Project Management, Project Management

   Malaysia

3. UTM University

   MBA, Strategy

   Malaysia

• Standard First Aid / CPR-C

• FOODSAFE

• WHMIS 2015

• Serving It Right

• Pleasure Craft Operator Card