Technical Advisor II, Client Operations

Location: Sherbrooke office Here's how you will contribute to the success of the company Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this goal by providing advice, expertise and support to the company's sales/marketing and internal management teams. Succeeding in this role involves generating new ideas and having the desire to participate in the continuous improvement of sales and marketing processes by calling on your analytical mind. To do this, you will collaborate with sales and marketing advisors, direct clients, partners and other key stakeholders. * Act as the subject matter expert regarding license transfer to Office 365, Dynamics 365 and Azure. Participate in the partner’s order to sales to support the sales team. * Manage tasks on various platforms to allow smooth onboarding of new customers/partners within expected timelines. * Cancel customers’ subscriptions with suppliers. * Help customers and partners resolve issues navigating our website and provisioning and registering clients on our platform. * Manage multiple emergencies, prioritize and apply technical solutions. * Coordinate appropriate customer-centric solutions with other departments. * Suggest improvements to existing processes to optimize the customer experience. * Participate in the creation of training content for Cumulus and CPS transfer processes. * Support the sales force and help them achieve their objectives. * Ensure timely completion of follow-up records, contract audits and other administrative tasks. * Carry out all other related tasks per the job’s evolution and departmental needs. Here's what you need to have and master to get the job * Collegial degree in one of this area such as Administration, Marketing , IT or any related work experiences. * High sense of urgency. * Organized and efficient with strong attention to detail. * Ability to multitask. * Excellent communication skills. * Excellent English skills, both spoken and written are essential; French is a strong asset; * Autonomous and able to prioritize requests according to importance. * Solid knowledge of Office 365, Microsoft Dynamics CRM and Cumulus. * Knowledge of various Microsoft partner programs. * Knowledge of PowerShell is considered an asset. Benefits of working at Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you * A friendly and diverse work culture with inclusion and equality at the heart of our actions * State-of-the art technology and tools * A results-oriented culture where talent, action, and thinking outside the box are given due recognition * Annual salary review based on performance * Generous and caring colleagues of various professional and cultural backgrounds A flexible total compensation offer * Vacation time that considers your previous experience * Advanced paid hours to recharge your batteries (holidays and mobile days) * Flexible benefits plan that adapts to your needs * Flexible savings fund options Considerable growth opportunities * A career path with opportunities to learn and grow * Proximity to your direct manager and open, honest communication to support your development * Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

The Technical Advisor will provide expert support for Microsoft cloud products and manage customer onboarding and subscription processes. They will also collaborate with internal teams to optimize sales processes and resolve technical issues for clients.

Candidates must possess a collegial degree in Administration, Marketing, or IT, along with strong communication skills and proficiency in English. Experience with Microsoft platforms like Office 365 and Dynamics CRM is essential for this role.

• Annual salary review • Flexible benefits plan • Flexible savings fund • Paid vacation • Paid holidays • Professional development opportunities • Training programs

• Microsoft AzurePreferred
• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• MultitaskingPreferred
• Communication SkillsPreferred
• Process ImprovementPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Office 365
• Microsoft Dynamics CRM
• Cumulus
• Azure
• PowerShell
• Customer service
• Technical support
• Communication skills
• Time management
• Attention to detail
• Problem solving
• Process improvement
• Administrative tasks
• Multitasking
• Contract Auditing
• Microsoft Dynamics 365
• Microsoft 365
• Productivity Improvement
• Administrative Functions
• Microsoft Azure
• Management
• Customer Service
• Communication
• Continuous Improvement Process
• Microsoft Dynamics 365 Sales
• English Language
• Sales
• French Language
• Marketing
• Windows PowerShell
• Verbal Communication Skills
• Teamwork
• Detail Oriented
• Honesty

• Customer Service & Support
• Technology
• Software
• Sales
• Administrative
• Technical Advisor
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

College diploma

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week