Import Ocean Coordinator

Application Deadline: 31 August 2026 Department: Operations Import Location: Montreal Description The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction. Key Responsibilities Monitor and action daily emails from origin offices, agents, clients, and vendors. Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions. Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads. Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies. Skills, Knowledge and Expertise Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment. Bilingual English/French Minimum 3 years experience from freight forwarding or NVOCC consolidator environment. Knowledge of customs regulations and understanding of Incoterms Knowledge of EManifest regulations Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams Benefits Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.

The Import Coordinator manages daily communications with clients, agents, and vendors to ensure customer satisfaction. Key tasks include monitoring EManifest messages, coordinating warehouse documentation, and reporting cargo discrepancies.

Candidates must have at least 3 years of experience in freight forwarding or NVOCC environments and be bilingual in English and French. Proficiency in customs regulations, Incoterms, EManifest, and Microsoft Office is required.

• Health Insurance • Dental Insurance • Life Insurance • Accidental Death And Dismemberment Insurance • Long Term Disability Insurance • Critical Care Insurance • Health Spending Account • Wellness Account • RRSP • Deferred Profit Sharing Plan

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Freight Forwarding
• NVOCC
• Customs Regulations
• Incoterms
• EManifest Regulations
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Bilingual English/French
• Multi-tasking

• Logistics
• Transportation
• Customer Service & Support
• Manufacturing

Minimum experience

2+ years

Apply by

Jan 24, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level