Program Receptionist

Job summary

The receptionist serves as the first point of contact for a transitional housing program, managing incoming calls, visitor registration, and administrative tasks. They also monitor security systems and provide support to staff regarding office equipment and emergency protocols.

Job details

About the Job: Reporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the program and directing them to the appropriate resources. They will answer, screen, and forward incoming calls and perform other similar administrative tasks. They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness. Duties and Responsibilities: * Greet and register community members, external visitors, new residents and staff in a professional manner * Answer and direct incoming telephone calls to their appropriate resources * Process, receive, and distribute incoming mail and faxes * Maintain on-site inventory list and process requests for office supplies * Update and maintain telephone directories, files, and spreadsheets * Observance/monitoring of camera/surveillance system * Reserve and set up meeting rooms * Provide training support to staff on backup reception responsibilities * Provide technical support and training on office equipment to staff * Understand and be able to integrate a philosophy of client-centered care into daily responsibilities * Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values * Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards * Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety * Perform additional duties as required/delegated by Management * Perform additional duties as required/delegated * You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment Qualifications: * Post-secondary education in Business Administration, Human Services or Social Services * +1 years experience supporting youth and/or the homeless population * Previous experience working in a non-profit agency * Demonstrated understanding of customer service and punctuality * Knowledge of MS Suite (Word, Excel, Power Point and Outlook) * Valid Certification in First Aid & CPR * Training in ASIST and CPI Hours are Monday - Friday 4:00 PM-12:00 AM, inclusive of statutory holidays if they fall on a week day. About Us Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas. Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism. Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families. Accessibility SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds. As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process Application Instructions Interested candidates are encouraged to apply before October 27, 2026 Why Work For Us? Work-Life Balance SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization Our Vision Quality Housing, Quality Services, Quality Lives Our Mission To increase quality of life through health services and housing supports that promote mental and physical health and wellness Our Culture Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters. Our Commitment People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success: * Competitive Salaries with Annual Performance Reviews * Comprehensive Health Plans * Group RRSP (5% Employer Contributions) * 12 Paid Health & Wellness Days * 10 Paid Vacation Days * 3 Paid Personal/Floating Holidays * Generous Parental and Family Leave * Learning and Development Opportunities * Travel Allowances * Employee Assistance Program * Company Culture to be Proud of * Possibility to Create a Real Impact 35+ Years focused on Clients, Tenants, Staff, and Families 4,000+ Clients and Residents served annually 17 Programs and Service offerings in Southern Ontario 300+ Dedicated, Respectful, Compassionate and Professional Employees SHIP Values: Compassion, Hope, Inclusion, Respect, Professionalism “SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices Monday - Friday 4:00 PM-12:00 AM 37.5 hours per week

What you’ll do

The receptionist serves as the first point of contact for a transitional housing program, managing incoming calls, visitor registration, and administrative tasks. They also monitor security systems and provide support to staff regarding office equipment and emergency protocols.

Requirements

Candidates must have post-secondary education in Business, Human Services, or Social Services and at least one year of experience working with youth or homeless populations. Valid First Aid, CPR, ASIST, and CPI certifications are required.

Benefits

• Competitive salaries
• Comprehensive health plans
• Group RRSP
• Paid health & wellness days
• Paid vacation days
• Paid personal/floating holidays
• Parental and family leave
• Learning and development opportunities
• Travel allowances
• Employee assistance program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Telephone etiquette
• Inventory management
• Record keeping
• Surveillance monitoring
• First aid
• CPR
• ASIST
• CPI
• Naloxone administration
• MS Office suite
• Conflict resolution
• Data entry
• Communication
• Time management
• Performance Review
• Management
• Technical Support
• Innovation
• Microsoft PowerPoint
• Microsoft Excel
• Business Administration
• Microsoft Outlook
• Strategic Partnership
• Program Management
• Professionalism
• Customer Service
• Office Supply Management
• Office Equipment
• Administrative Functions
• Employee Assistance Programs
• Compassion
• Office Administration
• Social Work
• Human Services
• Spreadsheets
• Cardiopulmonary Resuscitation (CPR) Certification
• Punctuality
• Workplace Inclusivity
• First Aid Certification
• Disabilities
• Service Offerings

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Security & Safety
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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