Supervisor, SSCS

About us: Reporting to the Manager, Short Stay Crisis Support, the Supervisor of Short Stay Crisis Support is responsible for providing supervision to staff on weekends that are focused on supporting individuals in a residential setting on a short term basis who are experiencing a mental health and/or addiction crisis and who are in conflict with the criminal justice system. The individual’s main responsibilities is to task delegation, scheduling, disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. They will be ensure support is received to de-escalate and stabilize the initial crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term. Duties and Responsibilities: * Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff * Developing and fostering a unionized staff team which effectively functions to meet the program goals * Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement * Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals * Prioritizing and assigning shift responsibilities and duties to team members * Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach * Assist in scheduling for staff as required to ensure client safety, security, and adherence to the MOHLTC standards * Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan * Maintain a conducive environment to allow for psychological stabilization in a person centered program that operates 24/7 * Provide direction to develop individual person centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports * Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values * Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards * Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety * Perform additional duties as required/delegated Qualifications: * Post-secondary education in Social Work, Social Services, Health Services, or equivalent * 3+ years experience supporting individuals with mental health challenges in crisis * 2+ years experience in a supervisory capacity * Knowledge and experience within a unionized environment * Knowledge of mental health and addictions/justice support services * Individual and group counselling skills * Excellent assessment, risk management, and consultation skills * Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention * Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices * Proven experience with the mental health population while collaborating with partners and other community resources * Excellent time management, communication, people management, etc. * Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment * Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.) * Valid Certification in First Aid & CPR * Training in ASIST and CPI * A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage Working Conditions and Physical Requirements: * Monday to Friday | 8:30am - 4:30pm, 37.5 hours a week but may vary depending on client needs * Able to sit for prolonged periods of time * Able to answer and communicate telephone calls and general computer use * Able to lift up to 20lbs (product, documents, etc.) * Able to walk up/downstairs regularly (building inspections, site meetings, unit inspections, etc.) * Vehicle travel to community sites, SHIP Locations as necessary Ship Values: * Compassion, Hope, Inclusive, Respect, Professional About Us Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas. Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism. Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families. Accessibility “SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. We strongly encourage all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate vaccinations as a condition of employment. Application Instructions Interested candidates are encouraged to apply before August 13, 2026. Why Work For Us? Work-Life Balance SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization Our Vision Quality Housing, Quality Services, Quality Lives Our Mission To increase quality of life through health services and housing supports that promote mental and physical health and wellness Our Culture Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters. Our Commitment People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success: * Competitive Salaries with Annual Performance Reviews * Comprehensive Health Plans * Group RRSP (5% Employer Contributions) * 12 Paid Health & Wellness Days * 10 Paid Vacation Days * 3 Paid Personal/Floating Holidays * Generous Parental and Family Leave * Learning and Development Opportunities * Travel Allowances * Employee Assistance Program * Company Culture to be Proud of * Possibility to Create a Real Impact 35+ Years focused on Clients, Tenants, Staff and Families 4,000+ Clients and Residents served annually 17 Programs and Service offerings in Southern Ontario 300+ Dedicated, Respectful, Compassionate and Professional Employees Monday to Friday | 8:30am - 4:30pm Non-Union | 37.5 hours per week

The supervisor is responsible for managing staff, overseeing intake processes, and ensuring the delivery of high-quality, person-centered care for clients in mental health and addiction crises. They also handle administrative tasks, including scheduling, performance reviews, and maintaining statistical records to meet agency standards.

Candidates must have post-secondary education in social work or a related field, along with at least three years of experience in mental health crisis support. Additionally, a minimum of two years of supervisory experience and a valid Ontario Class G driver's license are required.

• Competitive salaries • Comprehensive health plans • Group RRSP • Paid health & wellness days • Paid vacation days • Paid personal/floating holidays • Parental and family leave • Learning and development opportunities • Travel allowances • Employee assistance program

• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Supervision
• Case management
• Crisis intervention
• Mental health support
• Addiction support
• Staff scheduling
• Performance management
• Risk management
• Counseling
• Suicide assessment
• Psychosocial rehabilitation
• Conflict resolution
• Administrative duties
• First aid
• CPR
• Communication
• Office Administration
• Support Services
• People Management
• Professionalism
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Service Offerings
• Administrative Functions
• Valid Driver's License
• Compassion
• Planning
• Microsoft Excel
• Psychiatry
• Mental Health
• Building Inspections
• Case Management
• Social Work
• Public Health
• Disabilities
• Employee Assistance Programs
• Employee Performance Management
• Health Maintenance
• Psychology
• Innovation
• Interpersonal Communications
• Risk Management
• Microsoft Office
• Performance Review
• Psychiatric Rehabilitation
• Statistics
• Strategic Partnership
• Assessment Of Suicide Risk
• Time Management

• Social Services
• Healthcare
• Management & Leadership
• Administrative
• Supervisor
• Mental / Behavioral Health Case Manager
• Social Work and Counselling Professionals
• Mental Health and Substance Abuse Social Workers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week