Front Store Manager, Salaried Full Time Day

Location: 2271 Harvey Ave, Unit 1360, Kelowna, British Columbia, V1Y 6H2 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? SUMMARY: The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Conducts probationary reviews for new hires and annual staff performance reviews Manages staff performance through ongoing coaching, action planning, and follow-up Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values FINANCE: Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report Meets period, quarterly and annual targets Sets individual goals for departments to motivate employees and ensures goals are met Develops and executes strategies to improve business efficiency at the store QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Strong business and financial acumen Strong relationship builder with key internal and external agencies J2WRTL J2WFSM Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary with Benefits (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $60,000.00 - $71,000.00 / 60.000,00$ - 71.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #FS #SDMR #BC

The Front Store Manager is responsible for overseeing the overall performance of the store, including managing staff, operations, and financial targets. They ensure high standards of customer service and store presentation while driving profitability and efficiency.

Candidates must have a minimum of 5 years of retail management experience and strong leadership capabilities. The role requires proficiency in financial analysis, staff scheduling, and effective communication to mentor and develop team members.

• Purchase discount program • Competitive pay • Online learning through Academy

• Time managementPreferred
• Customer servicePreferred
• OrganizationPreferred
• LeadershipPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail management
• Financial reporting
• Staff scheduling
• Performance management
• Inventory management
• Coaching
• Communication
• Leadership
• Business acumen
• Time management
• Decision making
• Organization
• Planning
• Customer service
• Financial Acumen
• Open Mindset
• Financial Statement Analysis
• Artificial Intelligence
• Business Acumen
• Business Efficiency
• Management
• Decision Making
• Customer Service
• Finance
• Inventory Management
• Workforce Productivity
• Medical Prescription
• Mentorship
• Operations
• Performance Review
• Purchasing
• Relationship Building
• Retail Sales
• Self Service Technologies
• Time Management
• Scheduling
• Prioritization

• Retail
• Management & Leadership
• Human Resources
• Finance & Accounting
• Customer Service & Support
• Front Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week