Service Design & Business Transformation Consultant

Job summary

Support business and digital transformation initiatives by leading discovery activities such as stakeholder interviews, user research, and journey mapping. Apply service design and AI adoption methodologies to develop strategic recommendations and impactful solutions for clients.

Job details

About Sia Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. Job Description The Opportunity We are looking for a Consultant (or Senior Consultant) to join our Toronto office and support business and digital transformation initiatives, with a strong focus on service design and experience consulting. Working alongside multidisciplinary teams, you will help clients understand user and stakeholder needs, analyze data, facilitate workshops, develop strategic recommendations, and translate insights into practical, impactful solutions and plans. What You'll Do Contribute to business and digital transformation engagements across public and private sector clients. Lead or support discovery activities, including stakeholder interviews, workshops, user research, and journey mapping. Apply service design and human-centered design methodologies to solve complex business challenges. Apply digital transformation and AI adoption methodologies to accelerate client outcomes. Analyze qualitative and quantitative insights and develop actionable recommendations. Facilitate workshops with clients and stakeholders and collaborate with cross-functional teams. Prepare high-quality client presentations and executive deliverables. Support Sia’s business development activities by contributing to proposals and offers for the GTA market. Qualifications What We're Looking For 3 to 7 years of relevant professional experience with a minimum of 2 years for a consulting, service, or creative agency. Experience delivering projects that combine business & digital transformation with service design or experience consulting. Strong facilitation, communication, analytical, and storytelling skills. Experience with AI, both using AI tools to support consulting engagements, and advising and supporting clients on the selection, use, and adoption of AI within their environments. Experience working with public sector organizations is strongly preferred. Based in the Greater Toronto Area, with the ability to work onsite 2–3 days per week in downtown Toronto. Bilingual (English/French) is considered a strong asset. Eligible to obtain a Government of Canada Reliability Security Clearance. Nice to Have Current or previous Government of Canada Security Clearance (Reliability or Secret Level II). Experience delivering consulting engagements within the Canadian public sector. Additional Information Compensation and Benefits Competitive base salary + annual discretionary bonus Comprehensive benefits including medical, dental, and vision coverage Generous vacation and parental leave policies Professional development support and access to Sia's global network Our Commitment to Diversity At Sia, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive with a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. All your information will be kept confidential according to EEO guidelines. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

What you’ll do

Support business and digital transformation initiatives by leading discovery activities such as stakeholder interviews, user research, and journey mapping. Apply service design and AI adoption methodologies to develop strategic recommendations and impactful solutions for clients.

Requirements

Requires 3 to 7 years of professional experience, including at least 2 years in consulting or a creative agency. Candidates should have experience in service design, AI implementation, and ideally possess experience working with the public sector.

Benefits

• Competitive base salary • Annual discretionary bonus • Medical coverage • Dental coverage • Vision coverage • Generous vacation policy • Parental leave policies • Professional development support

Listed skills

• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Design
• Business Transformation
• Digital Transformation
• Human-Centered Design
• User Research
• Stakeholder Management
• Journey Mapping
• AI Adoption
• Workshop Facilitation
• Data Analysis
• Strategic Planning
• Storytelling
• Public Sector Consulting
• Qualitative Research
• Quantitative Research

Job areas

• Consulting
• Technology
• Management & Leadership
• Data & Analytics
• Government & Public Sector