Remote Support Specialist 3 – Magnetic Resonance

Job summary

Provide remote technical support and diagnostics for Siemens MR equipment to customers and service engineers. Manage the escalation process and travel internationally for on-site repairs as needed.

Job details

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Responsibilities This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 – MR, you will be responsible for: Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment. Dispatch notifications to CSE's and provide quality action plans Use remote diagnostics to troubleshoot and resolve technical issues Follow escalation process and communicate with HSC/QIB to drive solutions. Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America) Provide feedback to the factory regarding system performance This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Provide product support either remotely or on-site. Share expert advice, training, and technical assistance to support staff and train lower-level employees. Successfully demonstrates leading-edge or extensive knowledge in a technical specialty Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved. Your Expertise Associates degree or 2 years of vocational technical training required. More than 8 years’ experience working on MR systems Ability to troubleshoot and fix problems remotely using Siemens Remote Services Good communication skills Shift is Friday through Monday 0930 - 2030 - 10 hours per day Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The Base Pay Range For This Position Is $75,660 - $104,027 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

What you’ll do

Provide remote technical support and diagnostics for Siemens MR equipment to customers and service engineers. Manage the escalation process and travel internationally for on-site repairs as needed.

Requirements

Requires an associate degree or vocational training and over 8 years of experience working with MR systems. Must be proficient in Siemens Remote Services and possess strong communication skills.

Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time

Listed skills

• Customer service · Preferred
• Troubleshooting · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Remote Technical Support
• Magnetic Resonance Imaging
• Remote Diagnostics
• Troubleshooting
• Customer Service
• Technical Training
• Escalation Management
• Siemens Remote Services
• Field Action Monitoring
• Communication Skills

Job areas

• Healthcare
• Customer Service & Support
• Engineering
• Technology
• Trades