Silver Hotel Group is one of Canada's leading privately owned hotel investment, development, and management companies.
Mississauga, Ontario
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
On-site · Calgary
Welcome guests and manage check-in, check-out, reservations, room assignments, payments, and guest requests while providing local recommendations. Coordinate room status and service needs with housekeeping and maintenance, maintain accurate hotel records, and follow safety, cash-handling, and communication procedures.
On-site · Toronto
Prepare and serve breakfast items, independently managing morning kitchen setup, service, and post-shift breakdown. Receive and store deliveries using FIFO practices, maintain organized and clean kitchen areas, and follow food safety and sanitation standards.
On-site · Toronto
Welcome customers, take and fulfill orders, prepare beverages to established recipes and quality standards, and process payments accurately. Maintain clean and stocked work areas, follow food safety and sanitation procedures, and provide helpful service while contributing to an inclusive, supportive team.
On-site · Toronto
Lead and support daily housekeeping operations, train and motivate team members, and ensure hotel standards and procedures are followed. Inspect guestrooms and public areas, support health and safety compliance, and help manage scheduling and operational priorities.
On-site · Vaughan
Supervise Guest Services operations in the Front Office Manager’s absence, maintaining service standards and supporting guest registration, check-out, payment processing, and prompt resolution of guest concerns. Lead and develop the team through training, coaching, scheduling, performance management, and hiring, while supporting workplace safety and emergency procedures.
On-site · Toronto
Maintain parking facilities, surrounding grounds, and exterior areas in a clean, safe, and welcoming condition through routine cleaning, inspections, and minor maintenance. Respond professionally to guest requests, operate and store cleaning equipment safely, and make regular property rounds, including responding to emergencies as directed.
On-site · Mississauga
Lead the front office team in delivering exceptional guest service, handling complaints and service recovery, and ensuring staff follow brand standards and procedures. Support the Front Office Manager with reporting, labor cost control, revenue management, financial procedures, interdepartmental coordination, and operational challenges.
On-site · Toronto
Welcome and assist guests, manage check-in and check-out, answer calls and process reservations, and handle guest requests and concerns. Perform nightly audit functions, balance and reconcile accounts, follow cash-handling procedures, and prepare the system and records for the next day.
On-site · Montréal-Ouest
Support daily front office and guest services operations, including guest registration and checkout, payment processing, room-status communication, and resolving guest concerns. Supervise and develop team members, coordinate with other hotel departments, and help maintain service standards and workplace safety.
On-site · Toronto
Clean and service assigned guest rooms and bathrooms, make beds, replenish supplies, deliver or retrieve guest loan items, and perform periodic deep-cleaning duties. Maintain housekeeping equipment and work areas, respond to guest requests and complaints, and contribute to a positive guest experience.
On-site · Toronto
Provide friendly, timely, and efficient service by responding to guest requests, serving beverages and food, and maintaining thorough knowledge of the menu. Keep service stations stocked and tidy, process payments, replenish supplies, follow applicable regulations and safety procedures, and use suggestive selling to enhance the guest experience.
On-site · Toronto
Prepare and cook menu items for restaurant and banquet service according to event orders, prep lists, recipes, portion controls, and quality standards. Maintain an organized and clean kitchen station, monitor food quality, and coordinate with the kitchen team to support timely, efficient service.
On-site · Toronto
Prepare and cook menu items for restaurant and banquet service according to event orders, prep lists, recipes, portion controls, and quality standards. Support kitchen stations, maintain cleanliness and readiness, monitor food quality, and coordinate with the kitchen team to ensure timely service and smooth operations.
On-site · Toronto
Oversee front office operations and deliver prompt, personalized guest service, including resolving complaints and supporting guest satisfaction. Recruit, train, schedule, and supervise front desk staff while managing revenue and occupancy, financial controls, records, supplies, budgets, and coordination with other departments.
On-site · Toronto
Prepare and supervise food for hotel outlets and banquet functions, ensuring quality, portion control, taste, temperature, and presentation meet established standards. Maintain food safety, sanitation, inventory, storage, and cost controls while coordinating kitchen operations with other departments.
On-site · Calgary
Welcome guests and manage check-in, check-out, reservations, room assignments, payments, and guest requests while providing local recommendations. Coordinate with housekeeping and maintenance, maintain accurate room inventory and front desk records, and follow hotel safety, cash-handling, and communication procedures.
On-site · Toronto
Serve food and beverages to guests in a friendly, timely, and efficient manner while maintaining strong menu and product knowledge. Keep service stations stocked and tidy, process payments, replenish supplies, follow food, liquor, safety, and hotel procedures, and use upselling techniques where appropriate.
On-site · Ottawa
Welcome guests and manage reservations, check-ins, check-outs, room assignments, and guest requests in a friendly and professional manner. Handle calls, resolve complaints, follow cash and credit procedures, complete shift paperwork and checklists, and communicate with hotel departments.
On-site · Ottawa
Welcome guests and manage reservations, check-ins, check-outs, room assignments, calls, and front desk paperwork in accordance with hotel standards and payment policies. Respond to guest inquiries and complaints, communicate with other hotel departments, and provide information about hotel services, events, and local attractions.
On-site · Calgary
Clean assigned guest rooms and bathrooms, replenish linens and amenities, and report maintenance needs and lost property. Provide courteous, timely guest service, communicate effectively with colleagues, and follow safety, privacy, and property procedures.
