Room Attendant | Part-time | Pantages Hotel

Job summary

Clean and service assigned guest rooms and bathrooms, make beds, replenish supplies, deliver or retrieve guest loan items, and perform periodic deep-cleaning duties. Maintain housekeeping equipment and work areas, respond to guest requests and complaints, and contribute to a positive guest experience.

Job details

Why Join Us? Welcome to Pantages Hotel Downtown Toronto—where urban energy meets contemporary luxury in the heart of Toronto’s Downtown-Yonge Neighborhood. We aren't just a place to stay; we are a destination for those who crave a comfortable yet "vibey" atmosphere. From our signature restaurant and lounge and live piano in the lobby to our chic boutique suites, Pantages is where the pulse of the city meets polished, effortless hospitality. We’re looking for tastemakers, proactive hosts, and experts in the art of the "unforgettable." If you thrive in a fast-paced environment, have an eye for modern style, and love connecting guests to the best of Toronto’s culture, you’ll fit right in. At Pantages, we celebrate flair, professional polish, and the drive to deliver a guest experience that feels as curated as a front-row performance. Our location is our stage. Situated in the center of the Theatre District and steps from the Ed Mirvish Theatre, Yonge-Dundas Square, and the CF Toronto Eaton Centre, Pantages puts you at the crossroads of the city’s best dining, shopping, and nightlife. We are the ultimate urban retreat—chic, vibrant, and always on. We’re looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems and who is ready to take center stage, lead with energy, and help us build something exceptional. Why You’ll Love Working With Us Are you ready for your next career move? Here’s what’s in it for you: A people-first environment where respect, appreciation, and fun are part of the everyday A chance to work with passionate, like-minded team members Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry Annual Scholarship Opportunities (for you and your children) Annual Wellness Credits Donation Matching Program Volunteer Hour Rewards Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Hotel Stay Discounts Your Role The Room Attendant is an administrative and strategic powerhouse. You will oversee sales strategies that elevate our brand presence and activate the hotel for our target audience—from corporate high-flyers to weekend trendsetters—while managing proactive group and catering sales efforts. The Room Attendant Is Primarily Responsible For Enters and prepares the room for cleaning; Makes the bed(s) according to hotel standards; Replenishes guestroom and bath supplies; Delivers and retrieves items on loan to guests e.g. iron and ironing boards; Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required; Maintains work area and equipment according to hotel standards; Attends to guest calls, guest requests /guest complaints in the area assigned to him; Responsible for achieving and exceeding guest satisfaction; In addition to the core job responsibilities, the Room Attendant will illustrate the ability and passion to: Live the corporate culture, personifying it in daily interactions with both guests and team members Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute What You Bring To The Table Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance; Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces; Reach overhead and below the knees, including bending, twisting, pulling, and stooping; Stand, sit, kneel, or walk for an extended period across an entire work shift; Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination; Must be available to work weekdays, weekends, and holidays as required. Let’s Build Something Exceptional If you’re ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, Pantages Hotel Downtown Toronto is your perfect match. We want you to help us build something exceptional! This posting is for an existing vacancy. About Us Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture. Help us build something exceptional! The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

What you’ll do

Clean and service assigned guest rooms and bathrooms, make beds, replenish supplies, deliver or retrieve guest loan items, and perform periodic deep-cleaning duties. Maintain housekeeping equipment and work areas, respond to guest requests and complaints, and contribute to a positive guest experience.

Requirements

Candidates must be able to perform physically demanding work, including lifting, pushing a loaded housekeeping cart, bending, reaching, and standing or walking for extended periods. Availability to work weekdays, weekends, and holidays is required; no specific education or prior experience requirement is stated.

Benefits

• Annual Scholarship Opportunities
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture Of Recognition
• Hotel Stay Discounts

Listed skills

• Attention to detail · Preferred
• Teamwork · Preferred
• Communication · Preferred
• Time management · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Room Cleaning
• Bathroom Cleaning
• Bed Making
• Replenishing Guest Supplies
• Guest Service
• Handling Guest Requests And Complaints
• Attention To Detail
• Teamwork
• Communication
• Time Management
• Physical Stamina
• Safe Lifting And Carrying
• Housekeeping Equipment Maintenance
• Carpet Cleaning

Job areas

• Hospitality
• Customer Service & Support

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