Information Assistant

Job summary

Serve as a first point of contact for student inquiries about programs, records, deadlines, financial assistance, government programs, and university policies. Issue official documents, process tuition and service payments, produce photo identity cards, and maintain card production equipment.

Job details

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $30.57 hourly plus 14% in lieu of benefits SFU Department Descr: Information, Records and Registration Position Grade: 7 # of openings: 1 Biweekly Hours: 35 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. Registrar and Information Services is the first point of contact for students both current and future. If a student has a question, they reach out to our unit. We are here to assist students with navigating the University. About The Role As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role you will also produce photo identity cards and maintain the card production equipment. Qualifications High school graduation and general courses or training of moderate duration (one semester equivalent) including word processing, database and spreadsheet applications and in office practices. 3 years of related experience, including experience processing large volumes of cash/debit and credit card transactions, balancing receipts, providing customer service and using database applications. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Ability to use database, spreadsheet, and word processing applications (e.g., SIMS, Excel, Word) at an intermediate level. Excellent oral, written, and interpersonal communication skills. Excellent customer service skills. Excellent analytical, reasoning and problem solving skills. Ability to handle confidential and sensitive material with discretion. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): An additional 14% pay in lieu of benefits Hybrid-work program for eligible positions Additional Information The assignment end date is August 31, 2027. Priority will be given to qualified registered SFU students who must submit a Fall 2026 class schedule with their application. This is a part-time position working 35 hours biweekly. There is 1 position available. Please include your cover letter, resume and class schedule in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

What you’ll do

Serve as a first point of contact for student inquiries about programs, records, deadlines, financial assistance, government programs, and university policies. Issue official documents, process tuition and service payments, produce photo identity cards, and maintain card production equipment.

Requirements

Requires high school graduation and moderate-duration training in word processing, databases, spreadsheets, and office practices, plus three years of related experience. Candidates need customer service and transaction-processing experience, intermediate proficiency with office and database applications, strong communication and problem-solving skills, and discretion with confidential information; equivalent education and experience may be accepted.

Benefits

• 14% Pay In Lieu Of Benefits • Hybrid-Work Program For Eligible Positions

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Payment Processing · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Oral Communication
• Written Communication
• Interpersonal Communication
• Problem Solving
• Analytical Reasoning
• Cash And Card Transaction Processing
• Receipt Reconciliation
• Database Applications
• Spreadsheet Applications
• Word Processing
• Confidential Information Handling
• Student Records Administration
• Payment Processing
• Identity Card Production

Job areas

• Customer Service & Support
• Administrative
• Education
• Finance & Accounting