Simon Bogdanov

Hands on experience in different domains. Have the ability to come into a workplace and start filling gaps immediately. I'm you're fixer, maintainer and growth expert. Work well under pressure and have a drive to deliver.

• Angular
• Attention to detail
• Automated testing
• Business analysis
• CI/CD
• Communication
• Customer service
• English
• Git
• GitHub
• Google Cloud
• Google Workspace
• HTML
• JavaScript
• Leadership
• Linux
• Microsoft Azure
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• MySQL
• .NET
• Organization
• PostgreSQL
• Problem solving
• Python
• SQL
• Teamwork
• Time management
• TypeScript

1. IT Team Lead

   Ampco Manufacturing

   Apr 2026 to Present

   Coquitlam, BC

   Led team through a chaotic management transition, stabilizing priorities and restoring on-time delivery by instituting weekly huddles between my team & management, clear ownership, and escalation paths ● Designed and implemented ITIL-based ticket triage and client-communication processes, reducing average response time and improving SLA adherence ● Consolidated legacy documentation into Sharepoint; created standardized templates and a searchable taxonomy to accelerate onboarding and knowledge reuse ● Implemented TISAX-compliant processes, risk-assessment workflows, and controls to support audit readiness ● Centralized contact and vendor information and standardized incident routing and resolution coordination ● Trained and mentored staff on new processes and tools, ensuring consistent adoption and continuous improvement ● Initiated a 3 month transition plan to reverse-engineer monolithic systems, delivering a documented modernization path and roadmap to implement a new architecture by year end ● Implemented CI/CD pipelines with dependency tracking and enforced Jest unit testing as part of standard development processes to improve release reliability and test coverage ● Trained and mentored staff on new processes and tools, ensuring consistent adoption and continuous improvement ● Participated in strategic leadership meetings and engaged major stakeholders - including the CEO - to align technical plans with business objectives ● Restored stakeholder confidence in IT by delivering transparent communications, predictable SLAs, and measurable operational improvements ● Organized policy & process for IATF end to end completion ● Completed a full discovery on network systems, devices, accounts, gpos, exchange, powerpoints and monolithic environments ● Supported a transition over to new management providing raci charts, profiles, and other items ● Used Power Automate to create a rudimentary ITSM system ● Documented and from the ground up built out an Azure CI/CD process Systems Administrator ● Coordinated downtime for critical server-component maintenance, switch configuration, and VIoP configurations ● Troubleshooted critical shipping software, Zebra Thermal printers (And their template design), scanners and specialized machinery with custom operating systems under pressure to make sure shipments can go out on time ● Troubleshooted, maintained and upgraded old hardware with limited budget, pushing me to create creative solutions ● Coordinated the re-stocking of Printer components + Ewaste disposal & inventory management ● Completed change requests under pressure as a previous employee left, completing a knowledge transfer and completing changes happen without pause ● Consolidated all the printers as network printers to reflect the current environment, implementing a process to get usage reports for KPI policy alignment ● Consolidated camera, security, software, logins, and notes into a single location for IT for better ease of access ● Used Power Automate to assist in automating business processes, establishing timelines for projects and clear deliverables ● Troubleshooted exchange, 365, active directory, network printer, file system and Syteline 8.03 bugs & issues

2. Managing Director

   Simon IT

   Jul 2025 to Present

   Surrey, BC

   Service Delivery & Technical Support ● Provide low-cost/free MSP-style support to non-profits: Wordpress admin (plugin updates/cleanup, backups, user accounts), C-Panel account creation and billing, DNS/email auth (DMARC/SPF/DKIM), site updates Client Coordination & SLA and ITIL ● Created and maintained runbooks and escalation paths for recurring services (backups, DNS/email auth, cPanel), enabling consistent incident handling and predictable service delivery ● Established a lightweight service catalogue and ticketing triage aligned to SLAs/billable-hour tracking to standardize requests and prioritize work

3. Systems Administrator

   XPRT Integration

   Apr 2024 to Jul 2025

   Vancouver, BC

   Team Lead / Project Coordination ● Primary contact & coordinator for hospital, mid-sized firms, and individual clients; Driving timelines, installations, configurations, vendor coordination, stakeholder communication, and overall delivery of technical objectives ● Implemented informal change-management controls for client rollouts: documented change requests, scheduled maintenance windows, and obtained approvals to minimize downtime and meet SLAs ● Performed post-incident reviews and root-cause analysis after outages; updated runbooks and knowledgebase entries to reduce repeat incidents and improve MTTR ● Led large migrations: on-prem file share to cloud for 200+ users and M365/SharePoint migrations, managing expectations and schedules to ensure minimal disruptions ● Communicated with clients to gather requirements and sourced/researched 3rd party vendors for various technical deliverables ● Drafted, edited, and developed documentation for individuals and general processes, enhancing overall understanding ● Led anti phishing training campaigns and directed containment of a live cybersecurity incident while coordinating client communication and remediation System Administration & Infrastructure ● Administered & cleaned Active Directory, Group Policies, Synology NAS Systems, cloud backups, and granular OU management for various firms clearing overhead on messy systems ● Maintained & relocated physical servers, ensuring proper termination, cable management, and heat/power considerations for various physical locations ensuring optimal quality of service ● Configured/Maintained VPN to RDP services (Azure, Fortinet VPN) for multiple organizations allowing uninterrupted WFH ● Automated maintenance, admin, and troubleshooting with PowerShell, Bash and Batch; deployed a PowerShell rollout to 100+ machines via Datto RMM ● Managed my ticket intake using Outlook configurations, handling large ticket influx to triage or escalate effectively Identity, Cloud & M365 Administration ● Azure AD, SSO, SCIM, MFA (Azure & Duo) implementation and Conditional access; automated user provisioning ● M365/Exchange administration: licenses, complex mail rules, mailbox/user management Developer support / cross-functional ● Assisted the dev team with code changes in Objective C for a billing app, improving UI design and reducing their workload

4. System Administrator

   XPRT Integration

   Jan 2024 to Jul 2025

   Vancouver, BC

   Team Lead / Project Coordination System Administration & Infrastructure Identity, Cloud & M365 Administration Developer support / cross-functional • Primary contact & coordinator for hospital, mid-sized firms, and individual clients; Driving timelines, installations, configurations, vendor coordination, stakeholder communication, and overall delivery of technical objectives • Implemented informal change-management controls for client rollouts: documented change requests, scheduled maintenance windows, and obtained approvals to minimize downtime and meet SLAs • Performed post-incident reviews and root-cause analysis after outages; updated runbooks and knowledgebase entries to reduce repeat incidents and improve MTTR • Led large migrations: on-prem file share to cloud for 200+ users and M365/SharePoint migrations, managing expectations and schedules to ensure minimal disruptions • Communicated with clients to gather requirements and sourced/researched 3rd party vendors for various technical deliverables • Drafted, edited, and developed documentation for individuals and general processes, enhancing overall understanding • Led anti phishing training campaigns and directed containment of a live cybersecurity incident while coordinating client communication and remediation • Administered & cleaned Active Directory, Group Policies, Synology NAS Systems, cloud backups, and granular OU management for various firms clearing overhead on messy systems • Maintained & relocated physical servers, ensuring proper termination, cable management, and heat/power considerations for various physical locations ensuring optimal quality of service • Configured/Maintained VPN to RDP services (Azure, Fortinet VPN) for multiple organizations allowing uninterrupted WFH • Automated maintenance, admin, and troubleshooting with PowerShell, Bash and Batch; deployed a PowerShell rollout to 100+ machines via Datto RMM • Managed my ticket intake using Outlook configurations, handling large ticket influx to triage or escalate effectively • Azure AD, SSO, SCIM, MFA (Azure & Duo) implementation and Conditional access; automated user provisioning • M365/Exchange administration: licenses, complex mail rules, mailbox/user management • Assisted the dev team with code changes in Objective C for a billing app, improving UI design and reducing their workload • Ticketing, SLA/change management & runbooks | Project/team leadership, stakeholder & vendor coordination | Azure AD, SSO/SCIM, MFA (Azure/Duo) | M365/SharePoint & Exchange | Cloud file migrations & backups | Active Directory & Group Policy cleanup | VPN/RDP (Azure, Fortinet) | Synology NAS & server ops | Cyber incident response & anti‑phishing | PowerShell/Bash automation

5. System Administrator

   M.A. Stewart & Sons Ltd

   Jun 2023 to Nov 2023

   Surrey, BC

   Project Coordination ● Led office relocation and full infrastructure rebuild: server rack rewiring, cable termination, access point installs, switch/router/firewall configuration, VLANS and subnetting ● Installed/maintained Telus VoIP; coordinated outage triage with Telus Automation, Reporting & Tooling ● Built EDI oversight tools with PowerShell for instant error alerts; created MS SQL queries and SSRS reports for employees/clients ● Prototyped/deployed internal LLM chatbot (Python, Azure Cognitive Search) reducing query times by ~72% Systems & Endpoint Support ● Performed workstation remediation, OS/application installs, and hardware sourcing; handled graphic design and media (drone footage + editing)

6. Software Engineer In Test

   SAAB

   May 2022 to Apr 2023

   Burnaby, BC

   Project Coordination ● Pitched an MVP for a .NET WinForms QA workflow, gained stakeholder buy-in, then led development and rollout of the production app to standardize testing and reduce QA cycle time Development & CI/CD ● Change requests & debugging in Microsoft Visual Studio .NET Core 2.0/4.x (C#) and Microsoft SQL (2008 - 2016) ● Maintained and optimized CI/CD pipelines via batch scripting; resolved CI/CD failures under deadlines Systems & Operations ● Self started myself within the first two weeks, quickly learning systems and tools to begin handling bug fixes, change requests, and major module releases with minimal supervision ● Physical admin of on prem servers with temperature controls and configuration administration inside of a Linux VM

7. Junior Data Engineer

   Telus

   Sep 2021 to Apr 2022

   Burnaby, BC

   Data Pipeline & Modeling ● Built complicated models using DBT & BigQuery to show internal clients and our team various analytics, leading to product enhancements, insights and better data comprehension ● Using DBT’s ELT (Extract Load Transform) methodology, build models which would stack on top of each other to produce analytics on data being ingested. Patterns existed in the type of analytics needed from the pipeline, which I abstracted away behind configurable models Automation & Framework ● Used Python for data processing automation (Automating accounting tasks in Excel for example) ● Integrated DBT into a new ELT framework, re-working part of the framework internally for debugging purposes

8. Support Technician

   Transport Canada

   Jul 2019 to Mar 2020

   Vancouver, BC

   End-user Support & Rollouts ● Built relationships with 200+ employees to foster a person to person approach to troubleshooting & training ● Standardized a process to formatting and setting up new machines in bulk for new office spaces & upgrades; Executed large rollouts (300+ users) Tools, automation & Cost Savings ● Diagnosed ticket processing time by engineering analytics & tools leveraging VBA, increasing closing rates; This was done in conjunction with an initiative for well written documentation that was used to quickly resolve common issues ● Developed a drive mapping tool using the .NET Framework, decreasing hardware setup time and saved ~$6000 by reverse engineering legacy printer drivers, enabling continued use of older hardware Systems Management ● Managed hardware in SCCM, troubleshooted Cisco Workplace environments and completed large tech rollouts with custom ISOs’ for 300+ employees including Keyboard, Monitor stands, and new machine setup for users

9. Support Technician

   Transport Canada

   Jul 2019 to Mar 2021

   Vancouver, BC

   End-user Support & Rollouts Tools, automation & Cost Savings Systems Management • Built relationships with 200+ employees to foster a person to person approach to troubleshooting & training • Standardized a process to formatting and setting up new machines in bulk for new office spaces & upgrades; Executed large rollouts (300+ users) • Diagnosed ticket processing time by engineering analytics & tools leveraging VBA, increasing closing rates; This was done in conjunction with an initiative for well written documentation that was used to quickly resolve common issues • Developed a drive mapping tool using the .NET Framework, decreasing hardware setup time and saved ~$6000 by reverse engineering legacy printer drivers, enabling continued use of older hardware • Managed hardware in SCCM, troubleshooted Cisco Workplace environments and completed large tech rollouts with custom ISOs’ for 300+ employees including Keyboard, Monitor stands, and new machine setup for users • End-user support & onboarding | Bulk imaging & rollouts | SCCM deployments | VBA analytics & automation | .NET tooling | Legacy driver troubleshooting & cost savings | Hardware setup & lifecycle management

1. University Of the Fraser Valley (UFV)

   Bachelors of Science, Major Computer Science

   GPA - 3.5

2. University Of The Fraser Valley

   Bachelors Of Science, Computer Science

   Abbotsford BC

   2018 to 2026