Bilingual French Financial Service and Collections Representative

Job summary

The representative will handle inbound and outbound calls to manage past due accounts and facilitate payment arrangements. They are also responsible for resolving account discrepancies while maintaining high standards of professionalism and data privacy.

Job details

The Bilingual French Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual French Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention. We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint! This position is starting on November 30, 2026. Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client’s directive. We have a permanent full-time opportunity in Ontario. This is a full-time opportunity. Our business operates between Monday-Friday 7:00 AM – 11:00 PM ET, Saturday 8:00 AM - 8:00 PM ET, Sunday 1:00 PM - 8:00 PM ET, and this role requires flexibility within those hours. You must be available to work any 5 consecutive days based on one of the following schedule options, with shifts starting at either 12:00 PM ET or 3:15 PM ET: * Tuesday to Saturday * Wednesday to Sunday * Saturday to Wednesday * Sunday to Thursday Perks: * Medical and Dental Benefits or tax-free cash incentive after training * Perkopolis discount program * Exclusive insurance discounts through Wave Insurance Group * Career and leadership development Responsibilities: * Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance * Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied * Resolve customer account discrepancies * Respect and uphold privacy and protection of customer information * Meet and exceed individual targets and performance expectations What Are We Looking For? * Fluency in French and English is required * Have strong communication and computer navigation skills * Have the ability to multi task efficiently * Banking or collections experience is an asset * Is committed and willing to learn and grow within the business * One year of experience working in a high volume call centre environment is an asset * Must be available to work flexible shifts Compensation: * Hourly rate of $20.00/hour plus bonus Join a winning team today! We are an equal-opportunity employer. Accommodations are available upon request at any point in the selection process. SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.#HP

What you’ll do

The representative will handle inbound and outbound calls to manage past due accounts and facilitate payment arrangements. They are also responsible for resolving account discrepancies while maintaining high standards of professionalism and data privacy.

Requirements

Candidates must be fluent in both French and English and possess strong communication and computer navigation skills. Previous experience in a high-volume call center or banking/collections environment is considered an asset.

Benefits

• Medical benefits
• Dental benefits
• Tax-free cash incentive
• Perkopolis discount program
• Insurance discounts
• Career development
• Leadership development

Listed skills

• Customer service · Preferred
• Collections · Preferred
• Communication Skills · Preferred
• Multi-Tasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French fluency
• English fluency
• Customer service
• Collections
• Communication skills
• Computer navigation
• Multi-tasking
• Payment arrangements
• Account reconciliation
• Data privacy
• Conflict resolution
• Professionalism
• Communication
• Prioritization
• Financial Services
• French Language
• Customer Service
• Willingness To Learn
• Multitasking
• Leadership Development
• Multilingualism
• Bilingual (French/English)
• Reviewing Applications
• Aviation Fuels

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Bilingual Collections Representative
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents

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