SinglePoint Group International Inc. is a leading Canadian outsourcing partner, specializing in customer lifecycle management, emphasizing experience, retention, accounts receivable, and acquisition since 1947.
North York, Ontario
SinglePoint Group International is a North American business process outsourcing and contact centre and collections group specializing in customer lifecycle and experience management and first- and third-party collections. With roots dating back to 1947, we bring together recognized brands including Credit Bureau of Canada Collections (CBCC) and General Revenue Corporation (GRC) to manage every stage of the customer journey, from acquisition and care through to retention and recovery, across both B2B and B2C programs. We partner with leading financial institutions, telecoms, utilities, and public sector organizations to manage every stage of the customer journey, from acquisition and care through to retention and recovery, across both B2B and B2C programs. Our more than 1,200 professionals deliver service in English, French, and Spanish across North American and nearshore sites. We're trusted by many of North America’s largest financial institutions and leading credit grantors, and we maintain ISO 9001:2015, SOC 2 Type II, and PCI DSS attestation.
Hybrid · Toronto
The Client Account Manager will serve as the primary day-to-day contact for BPO clients, coordinating with internal operational teams to ensure service delivery goals are met. They are responsible for managing client relationships, leading business reviews, and driving performance improvements through data-driven insights and effective communication.
On-site · Toronto
The Bilingual French First-Party Collection Officer is responsible for contacting past due customers to negotiate payment arrangements and resolve outstanding financial loans. They must accurately document all call activity and maintain compliance with regulatory standards and company policies.
Remote · Ontario, Canada
The representative will handle inbound and outbound calls to facilitate payment arrangements for past due accounts. They are responsible for resolving account discrepancies while maintaining high standards of professionalism and customer care.
Remote · Ontario, Canada
The representative will handle inbound and outbound calls to manage past due accounts and facilitate payment arrangements. They are also responsible for resolving account discrepancies while maintaining high standards of professionalism and data privacy.
Remote · Alberta, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining information privacy.
Remote · Saskatchewan, Canada
The representative will handle inbound and outbound customer interactions while assisting with payment solutions and account discrepancies. They are responsible for documenting customer accounts accurately and meeting individual performance targets.
Remote · New Brunswick, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining the privacy of customer information.
Remote · Newfoundland and Labrador, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining high standards of privacy and performance.
On-site · Toronto
Contact customers with past-due accounts, request payments, negotiate arrangements within authorized limits, and document collection activity and account updates. Meet collection targets, follow risk policies and regulatory standards, and provide reports to collection management.
On-site · Toronto
The Administration Clerk will support daily mail and administrative operations, including processing confidential correspondence and maintaining accurate business records. Responsibilities also include managing office inventory, preparing outgoing shipments, and providing general clerical support to the collections team.
On-site · Toronto
The manager will lead the client services team to support collection portfolios while strengthening client relationships and driving operational performance. They are responsible for conducting business reviews, monitoring performance trends, and identifying opportunities for account growth.
Remote · Quebec, Quebec, Canada
Manage collection activities for assigned third-party portfolios, including financial loan accounts and negotiating payment arrangements. Conduct professional collection calls while ensuring compliance with regulatory requirements and internal risk parameters.
On-site · Toronto
The Senior Commercial Collections Officer will manage past-due commercial accounts, negotiate payment arrangements, and mitigate financial risk. They are responsible for documenting call activity and maintaining accurate customer account information while meeting departmental collection goals.
On-site · Toronto
Manage commercial collections by contacting customers with past-due accounts to negotiate payment arrangements and reduce outstanding balances. Document all call activities and maintain reports to help the business achieve its collection goals and reduce risk.
