Administration Clerk - Collections Operations

Job summary

The Administration Clerk will support daily mail and administrative operations, including processing confidential correspondence and maintaining accurate business records. Responsibilities also include managing office inventory, preparing outgoing shipments, and providing general clerical support to the collections team.

Job details

Join our administrative team as an Administration Clerk – Collections Operations, where you'll play an important role in supporting the day-to-day administrative and mail operations of a high-volume collections environment. You'll be responsible for processing and preparing confidential correspondence, maintaining accurate records, coordinating printing and mailing activities, and providing general administrative support to our operations. This role is well suited to someone who is highly organized, detail-oriented, and comfortable working in a fast-paced environment where accuracy and confidentiality are essential. Hours of Operation: Monday to Friday (flexible: 7:30am to 4:00pm / 8:00am to 4:30pm / 8:30am to 5:00pm / 9:00am to 5:30 pm) This role is permanently onsite in Toronto at 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4. We are looking for a candidate to join our team on an immediate basis. Responsibilities: * Compile and maintain records of overall business transactions and office activities, including preparation of mail and packages for external shipment * Perform clerical duties and utilize systems to input and generate data to support departments, with a primary focus on mail-related tasks such as printing, folding, stuffing, and sealing letters * Coordinate and prepare projects for printing, including electronic file conversion, document scanning, and enhancement from start to delivery * Monitor and record inventory of mail to be sent, ensuring accurate logs of activity are maintained * Open and route incoming calls accurately, in addition to preparing outgoing mails * Photocopy, scan, and print documents whenever necessary * Greet and assist visitors from time to time as required * Operate computer terminal to input and verify data as needed * Operate office machines, such as printer, scanner, and various software * Prepare invoices, bills, statements, and cheques to vendors and/or clients * Proactively resolve issues over the phone and in-person, diffusing complaints as they arise Qualifications: * At least 2+ years of prior experience in administration, clerical, customer service, call centre, financial services, or a similar high-volume environment * Previous experience in a collections, financial services, contact centre, or regulated environment is considered an asset * Independent worker with strong organizational and time management skills, capable of adapting in a fast-paced environment * Competency using computer, printer, and photocopier * Excellent oral and written communication skills * Good math skills with the ability to perform basic calculations quickly * Proficient with Microsoft Excel and Outlook * Desire to learn and further your career * Must be able to work in the office daily at 255 Consumers Road (Toronto, ON) Compensation and Perks: * Hourly pay of $18.00/hour * Health and dental benefits * Perkopolis Discount Program * Paid vacation * Exclusive home and auto insurance offers Join a winning team today! We are an equal-opportunity employer. Accommodations are available upon request at any point in the selection process.

What you’ll do

The Administration Clerk will support daily mail and administrative operations, including processing confidential correspondence and maintaining accurate business records. Responsibilities also include managing office inventory, preparing outgoing shipments, and providing general clerical support to the collections team.

Requirements

Candidates must have at least 2 years of experience in administration, customer service, or a high-volume financial environment. Proficiency in Microsoft Office, strong organizational skills, and the ability to work onsite in Toronto are required.

Benefits

• Health benefits
• Dental benefits
• Perkopolis Discount Program
• Paid vacation
• Home and auto insurance offers

Listed skills

• Administrative Support · Preferred
• Data entry · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• record keeping · Preferred
• Customer service · Preferred
• Time management · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Data entry
• Mail operations
• Microsoft Excel
• Microsoft Outlook
• Record keeping
• Document scanning
• Customer service
• Time management
• Organizational skills
• Communication skills
• Math skills
• Inventory management
• Office equipment operation
• Administrative Support
• Willingness To Learn
• Collections Operations
• Call Center Experience
• Clerical Works
• Customer Service
• Communication
• Computer Terminals
• Confidentiality
• Data Conversion
• Document Imaging
• Financial Services
• Invoicing
• Mathematics
• Operations
• Time Management
• Coordinating
• Collections
• Detail Oriented

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Administration Clerk
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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