Spanish Bilingual Inbound Customer Service Representative

Job summary

The representative will handle inbound and outbound customer interactions while assisting with payment solutions and account discrepancies. They are responsible for documenting customer accounts accurately and meeting individual performance targets.

Job details

The Customer Service Representative at SinglePoint is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. Our commitment to customer care is second to none. There are many opportunities for growth within our company and we are looking for top talent individuals that can grow with us! We are actively looking for applicants based in Saskatchewan. This role is REMOTE. Train from home and work from home. We offer PAID TRAINING. We have a permanent full-time opportunity and the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of * Monday to Saturday between 6:00am to 9:15pm CST (7:00am to 10:15pm ET) This position starts on November 24, 2026, successful candidates MUST be available to start. Perks * Never come into the Office – train and work from home within Saskatchewan * Benefits/Health Care Spending Account * Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more! * Career and Leadership Development - we are looking for top talent individuals that can grow with us! * In depth training at the start of employment with continuous development and ongoing training throughout * Rotational work schedule Responsibilities * Assist and market products and services to new and existing customers * Assist with customer related payment solutions and account discrepancies * Document customer accounts accurately * Respect and uphold privacy and protection of customer information * Meet and exceed individual targets and performance expectations Qualifications * Must bring your own device. The device must: * Support Windows 11 (1803 or higher) * Have at least 8BG of RAM (memory) * Have at least 500BM of free space (storage/HDD) * Minimum internet speed at least 10mbps * Webcam * Bilingual Spanish is required * Ability to work independently and within a team and maintain accuracy * Ability to work flexible shifts * Strong organizational and active listening skills to determine the appropriate course of action * Strong attention to detail with excellent written and verbal communication skills * Proficient computer skills * Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus Compensation * Hourly rate of $15.70 plus 4% vacation pay Join a winning team today! We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #HP

What you’ll do

The representative will handle inbound and outbound customer interactions while assisting with payment solutions and account discrepancies. They are responsible for documenting customer accounts accurately and meeting individual performance targets.

Requirements

Candidates must be bilingual in Spanish and possess their own computer equipment meeting specific technical requirements. Strong communication skills and the ability to work flexible rotational shifts are essential for this role.

Benefits

• Paid training
• Health care spending account
• Perkopolis discount program
• Career and leadership development

Listed skills

• Spanish · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Accounts receivable · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Spanish
• Customer service
• Active listening
• Communication skills
• Organizational skills
• Attention to detail
• Computer proficiency
• Problem solving
• Accounts receivable
• Data entry
• Detail Oriented
• Continuous Development
• Customer Service
• Computer Literacy
• Call Center Experience
• Spanish Language
• Verbal Communication Skills
• Active Listening
• Leadership Development
• Multilingualism
• Accounts Receivable
• Aviation Fuels
• Random-Access Memory

Job areas

• Customer Service & Support
• Administrative
• Bilingual Spanish Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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