Senior Third Party Commercial Collections Officer

Job summary

The Senior Commercial Collections Officer will manage past-due commercial accounts, negotiate payment arrangements, and mitigate financial risk. They are responsible for documenting call activity and maintaining accurate customer account information while meeting departmental collection goals.

Job details

Are you an experienced commercial collections professional who understands that collecting a business debt often requires more than simply making a collection call? We are looking for a highly motivated and experienced Senior Commercial Collections Officer with 5+ years of commercial/B2B collections experience. The successful candidate will be comfortable handling complex commercial accounts involving contracts, defaulted commercial leases, personal/corporate guarantees, disputed balances, payment defaults and potential legal escalation. This position requires someone who can independently assess an account, understand the underlying documentation and dispute, develop an appropriate collection strategy, negotiate effectively with business owners and senior decision-makers, and drive accounts toward resolution. This is a full-time position within the Greater Toronto Area, Monday to Friday, 8:30 a.m. to 5:00 p.m. Responsibilities * Manage a portfolio of commercial/B2B collection accounts, including complex and high-balance matters. * Review and understand commercial contracts, defaulted leases, guarantees, invoices, statements of account and other supporting documentation to determine the appropriate collection strategy. * Identify key contractual obligations, payment terms, defaults and potential areas of dispute. * Contact business owners, controllers, CFOs, accounts payable departments and other senior decision-makers to secure payment. * Investigate and respond to debtor disputes involving contracts, services, leases, invoices and other commercial obligations. * Negotiate payment arrangements and settlements within established authority. * Recognize when conventional collection activity has been exhausted and recommend accounts for legal demand, litigation or other escalation. * Conduct skip tracing and corporate/business research to locate businesses, principals and potential contact information. * Develop collection strategies based on the circumstances of individual accounts rather than relying solely on standardized collection activity. * Maintain detailed documentation of collection activity, debtor positions, disputes, payment commitments and recommended next steps. * Provide clear account updates and recommendations to management and clients. * Achieve individual recovery targets while maintaining professional and compliant collection practices. * Maintain strong follow-up and diary management on assigned accounts. * Perform other commercial collection responsibilities as required. Experience & Qualifications * Minimum 5 years of commercial/B2B collections experience strongly preferred. * Demonstrated experience handling complex and higher-balance commercial accounts. * Experience reviewing and understanding commercial contracts and defaulted lease obligations. * Understanding of personal guarantees, corporate guarantees, contractual defaults and commercial disputes is highly desirable. * Experience negotiating settlements and structured payment arrangements with businesses. * Ability to recognize when an account should move from conventional collection activity to legal escalation. * Strong investigative, negotiation and problem-solving skills. * Excellent verbal and written communication skills. * Comfortable communicating with business owners, executives, controllers, lawyers and other professional stakeholders. * Strong organization, time-management and account-documentation skills. * Strong mathematical and reconciliation skills. * Proficiency with Microsoft Excel and Outlook. * Ability to independently manage a commercial portfolio and prioritize accounts based on balance, collectability, risk and recovery opportunity. * Results-driven, competitive and accountable, with a strong focus on achieving recovery targets. Compensation Salary: $41,600–$50,000 annually, based on commercial collections experience, with additional performance-based earning opportunities Why Join Us? * Work on challenging and diverse commercial collection accounts. * Opportunity to manage complex files requiring investigation, negotiation and strategic decision-making. * Performance-driven team environment. * Opportunity for professional growth within an established collections organization. * A position where experience, judgment and recovery performance have a direct impact on results. Join our team and put your commercial collection experience to work. We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers.

What you’ll do

The Senior Commercial Collections Officer will manage past-due commercial accounts, negotiate payment arrangements, and mitigate financial risk. They are responsible for documenting call activity and maintaining accurate customer account information while meeting departmental collection goals.

Requirements

Candidates must have 5 or more years of experience in commercial collections and strong verbal and written communication skills. Proficiency in Microsoft Excel and Outlook, along with the ability to perform basic math calculations, is required for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial collections
• Payment negotiation
• Customer service
• Risk assessment
• Account resolution
• Documentation
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Time management
• Math skills
• Conflict resolution
• Diplomacy
• Problem solving
• Resourcefulness
• Collections Management
• Tactfulness
• Energetic
• Professionalism
• Resilience
• Risk Mitigation
• Self-Motivation
• Artificial Intelligence
• Aviation Fuels
• Customer Service
• Communication
• Computer Literacy
• Loans
• Mathematics
• Negotiation
• Reviewing Applications
• Time Management
• Team Oriented
• Collections
• Enthusiasm

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Third Party Coordinator
• Collections Specialist
• Debt Collectors and Related Workers
• Bill and Account Collectors

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