Manager of Client Services – Collections Recovery Services

Job summary

The manager will lead the client services team to support collection portfolios while strengthening client relationships and driving operational performance. They are responsible for conducting business reviews, monitoring performance trends, and identifying opportunities for account growth.

Job details

Relationship & Growth-Focused | Collections Recovery / BPO Experience Required The Opportunity We’re seeking a Manager of Client Services to lead our Client Services team, supporting both first- and third-party collection portfolios. You’ll be responsible for delivering a strong client experience, strengthening relationships, driving operational performance, and identifying opportunities to expand and optimize our partnerships. Key Responsibilities * Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction. * Conduct regular business reviews and service assessments to strengthen relationships. * Partner with internal teams to ensure seamless delivery and prompt issue resolution. * Monitor client performance, analyze trends, and recommend service enhancements. * Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems. Qualifications * 5+ years of experience in client management, account management, or client success, with experience in collections, recovery, or BPO operations required. * Strong relationship-building and communication skills. * Proven ability to identify and act on growth opportunities within existing accounts. * Proficiency with CRM platforms and Microsoft Office. * Comfortable with travel for client engagement. * Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada. What We Offer * Competitive compensation with performance-based incentives. * Comprehensive benefits package. * Career growth and professional development opportunities. * Occasional travel across Canada for client engagement. Our Work Culture At SinglePoint, our core values — Purpose, Collaboration, Passion, Innovation, and Authenticity — set us apart. * Purpose: We focus on results, not rigid rules. * Collaboration: Everyone is engaged, and everyone wins. * Passion: We bring energy and commitment to what we do. * Innovation: Every idea matters. * Authenticity: We trust your decision-making. If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you. APPLY TODAY SinglePoint uses artificial intelligence (AI) tools to support certain parts of the recruitment and screening process, including reviewing applications and identifying candidates who may meet the requirements of the role. AI tools may also be used to support the interview process. All final hiring decisions are made by our Human Resources team and hiring managers. This posting is for an existing vacancy. SINGLEPOINT IS AN EQUAL-OPPORTUNITY EMPLOYER. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST THROUGHOUT THE SELECTION PROCESS.

What you’ll do

The manager will lead the client services team to support collection portfolios while strengthening client relationships and driving operational performance. They are responsible for conducting business reviews, monitoring performance trends, and identifying opportunities for account growth.

Requirements

Candidates must have at least 5 years of experience in client management with specific exposure to collections or BPO operations. A bachelor's degree or equivalent experience is required, along with proficiency in CRM software and Microsoft Office.

Benefits

• Competitive compensation
• Performance-based incentives
• Comprehensive total rewards package
• Career growth opportunities
• Professional development opportunities

Listed skills

• Account Management · Preferred
• Data analysis · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client management
• Client success
• Collections recovery
• BPO
• Relationship building
• Communication skills
• CRM platforms
• Microsoft Office
• Account management
• Business reviews
• Operational performance
• Strategic planning
• Problem resolution
• Data analysis
• Operational Performance Management
• Professionalism
• Artificial Intelligence
• Aviation Fuels
• Customer Relationship Management
• Management
• Business Process Outsourcing
• Decision Making
• Customer Service
• Client Services
• Communication
• Innovation
• Operations
• Relationship Building
• Reviewing Applications
• Collections

Job areas

• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Consulting
• Client Services Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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