Customer Success Specialist

Job summary

Manage an existing portfolio of business clients as their primary contact, coordinating marketing, print, and communication projects from quotation through delivery. Collaborate with internal teams and vendors, resolve issues, analyze campaign results, and recommend services that support client goals and account growth.

Job details

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com) Profile: Our client provides direct marketing, print production, and customer communication services to businesses and is looking for a Customer success Specialist to manage an existing portfolio of clients. In this role, you will work closely with customers, internal teams, and external vendors to coordinate marketing and print projects from start to finish while delivering exceptional customer service. You are highly organized, thrive in a fast-paced environment, and have excellent attention to detail. You enjoy analyzing data, identifying opportunities to grow existing accounts, and learning new technologies and software to help clients achieve their objectives. Territory: Clients are in Canada and the US Workplace: Hamilton or Burlington Products/Services: Marketing services Salary: $60,000-$70,000 Commissions/Bonus: $15,000-$20,000 annually, from month 1 Car allowance: km reimbursed Expense’s reimbursement: All reasonable expenses reimbursed Other Benefits: Full benefits covered by company 3 weeks vacation + 4 PTO days Tuition reimbursement Functions: Manage an assigned portfolio of existing business clients, serving as their primary point of contact and ensuring a high level of customer satisfaction. Coordinate marketing, print, and communication projects from quotation through production and delivery, ensuring deadlines and quality standards are met. Collaborate with internal departments and external vendors to keep projects on track and resolve issues quickly and effectively. Prepare estimates, respond to client inquiries, and recommend solutions that meet customer needs while identifying opportunities to upsell additional services. Monitor campaign performance and analyze data to provide clients with meaningful insights and recommendations for future initiatives. Maintain accurate project documentation and manage multiple priorities simultaneously in a fast-paced, detail-oriented environment. Requirements: Development vs Maintenance: Road vs Office: Languages: Excellent written and spoken Education: College degree or equivalent experience required Training: Full and detailed job training Overnight Travel: Twice a year Years of experience: At least 3 years in a customer supporting role Other requirements: You are comfortable with modern tech such as AI You can read the room You are comfortable with non-profit clients You can multi-task You need to be excellent in detailed work Transferable contacts: N/A Transferable Knowledge: Knowledge of basic math

What you’ll do

Manage an existing portfolio of business clients as their primary contact, coordinating marketing, print, and communication projects from quotation through delivery. Collaborate with internal teams and vendors, resolve issues, analyze campaign results, and recommend services that support client goals and account growth.

Requirements

At least three years of experience in a customer-supporting role and a college degree or equivalent experience are required. Candidates should be highly organized, detail-oriented, comfortable with modern technology including AI, able to multitask, and effective with clients including nonprofit organizations.

Benefits

• Annual Commission Or Bonus
• Mileage Reimbursement
• Expense Reimbursement
• Company-Paid Benefits
• Three Weeks Of Vacation
• Four PTO Days
• Tuition Reimbursement

Listed skills

• Project Coordination · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Vendor Coordination · Preferred
• Multitasking · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Customer Service
• Project Coordination
• Marketing Services
• Print Production
• Client Communication
• Vendor Coordination
• Data Analysis
• Campaign Performance Monitoring
• Upselling
• Account Growth
• Estimates And Quotations
• Project Documentation
• Multitasking
• Attention To Detail
• Technology Adaptability

Job areas

• Customer Service & Support
• Marketing
• Sales
• Management & Leadership
• Data & Analytics

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