Front Desk Concierge

Job summary

The Front Desk Concierge is responsible for welcoming patients, managing appointment scheduling, and ensuring a seamless check-in and check-out process. They also collaborate with clinical staff to maintain an organized environment and provide exceptional customer service.

Job details

Be the First Smile Patients See At Skin Vitality, we know that every exceptional patient experience begins the moment someone walks through our doors. As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every patient visit, creating an experience that is welcoming, seamless, and memorable. If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you. About Skin Vitality Skin Vitality is Canada's leading provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt NEO®, Morpheus8®, and many of today's most advanced aesthetic treatments. With 14 clinics across Ontario and thousands of loyal patients, we're proud to offer an exciting workplace where passionate people build rewarding, long-term careers. What You'll Do Every day is different, but your impact is always the same—helping create an exceptional patient experience. You'll: * Welcome every patient with warmth, enthusiasm, and professionalism. * Answer incoming calls with confidence while providing exceptional customer service. * Schedule appointments efficiently and keep our busy clinics running smoothly. * Guide patients through the check-in and check-out process. * Process payments and maintain accurate patient information. * Collaborate closely with our physicians, nurses, and clinic teams to ensure appointments stay on schedule. * Help maintain a beautiful, organized, and welcoming clinic environment. * Build lasting relationships by making every patient feel valued and cared for. We're Looking For Someone Who * Has a genuine passion for customer service. * Loves meeting and helping people. * Brings positive energy to everything they do. * Is organized, dependable, and detail-oriented. * Thrives in a busy, fast-paced environment. * Can confidently manage multiple priorities while maintaining professionalism. * Communicates exceptionally well in person, over the phone, and by email. * Learns quickly and enjoys working as part of a collaborative team. * Takes pride in creating unforgettable first impressions. Experience Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset—but it isn't everything. We can teach our systems. What we can't teach is genuine warmth, a positive attitude, strong work ethic, and a passion for delivering an exceptional patient experience. Why You'll Love Working Here At Skin Vitality, you'll become part of one of Canada's most respected and fastest-growing medical aesthetics companies. We offer: * Competitive compensation * Comprehensive training and ongoing professional development * Career advancement opportunities across our growing organization * A supportive, collaborative team environment * A dynamic workplace where every day brings new opportunities * The satisfaction of helping people look and feel their absolute best Availability This is a full-time, in-person position. Applicants must: * Be available to work a variety of shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays. * Be comfortable travelling between our Stoney Creek & Hamilton clinics as business needs require. Ready to Join Canada's Leading Medical Aesthetics Team? If you're passionate about people, love creating exceptional experiences, and want to build your career with an industry leader, we'd love to hear from you. Apply today and become part of the Skin Vitality family.

What you’ll do

The Front Desk Concierge is responsible for welcoming patients, managing appointment scheduling, and ensuring a seamless check-in and check-out process. They also collaborate with clinical staff to maintain an organized environment and provide exceptional customer service.

Requirements

Candidates should possess a strong passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. While specific industry experience is an asset, the role prioritizes a positive attitude, professionalism, and a strong work ethic.

Benefits

• Competitive compensation • Comprehensive training • Professional development • Career advancement opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Team Collaboration · Preferred
• Data entry · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Appointment scheduling
• Communication
• Organization
• Detail-oriented
• Professionalism
• Multi-tasking
• Interpersonal skills
• Data entry
• Payment processing
• Team collaboration
• Problem solving
• Strong Work Ethic
• Detail Oriented
• Enthusiasm
• Customer Service
• Positivity
• Look And Feel
• Aesthetic Medicine
• Botulinum Toxin

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Retail
• Hospitality
• Front Desk Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges