Team Member at Shake Shack

Job summary

The Team Member is responsible for greeting guests, processing transactions accurately via POS systems, and providing exceptional customer service. Additionally, they maintain restaurant cleanliness and assist with food preparation and restocking.

Job details

SUMMARY The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced quick service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking. AVAILABLE SHIFTS 3 PM or 4 PM start, until 12 AM/close BENEFITS & PERKS * Starting Pay: $19.29 per hour, plus tips. * Dental and Vision Insurance: Available after 60 days * Health Insurance: Available to eligible full-time employees after 1 year * Transportation Benefits: Free RTD EcoPass or employee parking reimbursement * Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options * 401(k) Retirement Savings Plan: Available after 6 months * Employee Discount: Available at Skyport restaurant and retail locations * Paid Leave: Provided in accordance with applicable Colorado and federal laws * Supportive team environment with training and professional development opportunities. PRIMARY RESPONSIBILITIES * Greet customers warmly and take their orders accurately. * Process payments efficiently using the cash register or point-of-sale (POS) system. * Provide information about menu items and answer customer inquiries. * Ensure the checkout area is clean, organized, and well-stocked. * Assist with food preparation or restocking items as needed during shifts. * Address customer complaints or issues promptly and professionally. * Collaborate with team members to ensure smooth restaurant operations. * Follow health and safety guidelines to ensure a safe dining environment. REQUIRED SKILLS/ABILITIES * Genuine interest in providing a positive guest experience * Friendly, outgoing, approachable personality * Ability to work well with others and support a positive work environment * Ability to work in a fast-paced environment * Dependable * Flexible to work nights, weekends, and holidays * Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations * Strong communication skills and ability to handle stressful situations * Strong problem-solving skills and ability to exercise good judgment * Ability to use basic math; e.g., addition, subtraction, and basic fractions * Must successfully complete required airport security and background screening, including a federal background check. EDUCATION AND EXPERIENCE: * High school diploma or equivalent preferred but not required. * Basic understanding of kitchen safety and sanitation practices. WORKING ENVIRONMENT Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport. Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. Physical Requirements & Frequency: * Bend- Occasionally * Climb/Crawl - Occasionally * Sit - Rarely * Kneel - Occasionally * Squat - Occasionally * Stand/Walk - Constantly Mental Requirements & Frequency: * Communicate Orally - Constantly * Evaluating - Frequently * Perform Calculations - Occasionally * Read/Comprehend - Regularly * Reason/Analyze - Regularly * Write - Occasionally HIRING PROCESS Applications for this role are accepted on a continuous basis. Because we hire for this position regularly to support our growing team, this posting does not have a formal closing date. We review submissions dynamically as openings become available. Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview. Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility. First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

What you’ll do

The Team Member is responsible for greeting guests, processing transactions accurately via POS systems, and providing exceptional customer service. Additionally, they maintain restaurant cleanliness and assist with food preparation and restocking.

Requirements

Candidates should have a friendly personality, the ability to work in a fast-paced environment, and be flexible to work nights and weekends. A high school diploma is preferred, and applicants must be able to pass a 10-year background check.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Free RTD/Light Rail Pass
• Free Parking Pass
• Free meals
• 401k
• 30% Employee Discount
• Career Training and Advancement Opportunities

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Food preparation · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• POS System Operation
• Cash Handling
• Food Preparation
• Communication Skills
• Problem Solving
• Basic Math
• Time Management
• Conflict Resolution
• Sanitation Practices
• Cash Register
• Cleanliness
• Communication
• Electrical Equipment
• General Mathematics
• Point Of Sale
• Sanitation
• Kitchen Safety
• Restaurant Operation
• Coordinating
• Greeting Customers
• Customer Inquiries
• Finger Dexterity

Job areas

• Food & Beverage
• Hospitality
• Customer Service & Support
• Retail
• Team Member
• Fast Food / Counter Worker
• Kitchen Helpers
• Fast Food and Counter Workers

More jobs from FIRST MERIDIAN SERVICES, INC. DBA SKYPORT