Customer Success Coordinator

ABOUT CENTRELINE Centreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics. Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession. Want to be a part of the fastest growing dental team in Canada? Read on! Description: The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you! General Responsibilities: Customer Service Providing exceptional customer service Answering customer calls, responding to customer emails Forwarding and connecting incoming calls Customer case communications and status updates Invoicing Scheduling patient appointments First point of contact for patients Assisting in AR processing General housekeeping Perform other duties or projects as assigned by management Logistics Shipping and receiving Case preparation Case progress tracking and coordination Production reporting ERP maintenance and optimization Inventory and pricing maintenance Qualifications: Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry High attention to detail and accuracy Customer experience focused approach to problem solving Strong communication skills and command of the English language Excellent time management skills; acts skillfully with a sense of urgency 1-2 years’ experience in logistics role in a fast-paced environment desirable Dental background desirable Experience working with Microsoft Office Suite of Products ERP software experience and knowledge

The Customer Success Coordinator is responsible for managing customer relationships, handling inquiries via phone and email, and providing status updates. They also oversee logistics, including shipping, receiving, case tracking, and maintaining ERP and inventory records.

Candidates should have 1-2 years of experience in a fast-paced logistics or customer service environment, with strong communication and organizational skills. Proficiency in Microsoft Office and experience with ERP software are highly desirable.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• LogisticsPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Management
• Communication Skills
• Time Management
• Logistics
• Case Coordination
• Invoicing
• Scheduling
• Microsoft Office Suite
• ERP Software
• Attention To Detail
• Problem Solving
• Inventory Management
• Pricing Maintenance
• Production Reporting
• Shipping And Receiving
• Customer Success Management
• Housekeeping
• Communication
• English Language
• Enterprise Resource Planning
• Microsoft Office
• Orthodontics
• Coordinating
• Detail Oriented

• Customer Service & Support
• Logistics
• Healthcare
• Administrative
• Customer Success Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week