Customer Service Sales Specialist

Company Description Smoke Arsenal is a wholesale distributor of quality electronic vaporizers, e-liquids, and cannabis accessories located in Canada. The company focuses on providing retailers with a diverse range of reliable products that meet evolving consumer preferences. Team members collaborate in a fast-paced environment that values product knowledge, accuracy, and responsive service. Applicants can expect to join a growing business that supports learning about industry trends and customer needs. Smoke Arsenal promotes a professional, inclusive workplace where contributions to customer satisfaction and sales growth are recognized. Role Description The Customer Service Sales Specialist is a full-time, on-site position based in Burnaby, BC. In this role, the specialist responds to customer inquiries via phone, email, and in person, providing clear product information and order support. Daily responsibilities include processing orders, tracking shipments, resolving issues, and maintaining accurate customer records in company systems. The specialist works closely with the sales team to identify opportunities, recommend products, and support promotions that drive revenue and customer retention. The role also involves managing returns, handling complaints with professionalism, and ensuring a consistent, positive customer experience. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle inquiries and issues efficiently and professionally. Focus on Customer Satisfaction and Customer Experience, ensuring interactions are courteous, helpful, and aligned with company standards. Excellent Phone Etiquette, including clear communication, active listening, and a calm, respectful manner in high-volume situations. Ability to work on-site in Burnaby, BC, and collaborate effectively with sales, operations, and warehouse teams. Solid organizational and time-management skills, with attention to detail in order processing and record-keeping. Comfort with basic computer applications and CRM or order management systems. Previous experience in customer service, retail, wholesale, or sales support is an asset; knowledge of vaporizers, e-liquids, or cannabis accessories is beneficial. High school diploma or equivalent; additional training in sales, customer service, or related fields is an advantage.

The specialist handles customer inquiries via phone, email, and in person while processing orders and tracking shipments. They collaborate with the sales team to recommend products and manage returns to ensure a positive customer experience.

Candidates should have strong customer service skills, professional phone etiquette, and the ability to work on-site in Burnaby, BC. A high school diploma is required, and experience in wholesale or knowledge of cannabis accessories is an asset.

• Time managementPreferred
• Customer supportPreferred
• Customer servicePreferred
• CommunicationPreferred
• Conflict ResolutionPreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Phone Etiquette
• Order Processing
• CRM
• Time Management
• Conflict Resolution
• Sales Support
• Communication
• Organizational Skills

• Customer Service & Support
• Sales
• Retail
• Logistics

Minimum education

High school

Minimum experience

0+ years

Apply by

Mar 3, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available