Administration & Systems - Manager Administration

Job summary

The Administration Manager provides leadership and coaching to store administration clerks to ensure operational accuracy and high-quality customer service. They are responsible for managing human resource clerical functions, department budgets, payroll, and store inventory processes.

Job details

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Ready to start fresh? Provide management and leadership to administration clerks within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market, while achieving budgeted financial results. Provide leadership on all Human Resource clerical functions within the four walls of the store. File maintenance, receiving, expenses, paperwork, and Human Resource clerical functions. Promote an environment of employee and customer engagement. Here’s where you’ll have an impact: People Leadership Create a coaching and development culture for all department employees which embraces a passion for food Manage administration personnel by scheduling, recruiting, performance management, and training Manage the hiring process for all departments Conduct and coordinate new hire orientation/ on-boarding process Provide guidance through the training process for each department Implement training and development programs for all employees Manage store operations as required Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit Provide customer service to meet customer needs Resolve customer issues Policy/ Regulatory Adherence Ensure all applicable company policies and procedures are communicated and adhered Ensure that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained Financial Perform administrative duties as required Manage the department budget Perform all payroll functions Manage inbound and outbound inventory processes Manage total store expenses Ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI’s Personal/ Professional Development Thoroughly understand all relevant company programs Attend training as required Maintain knowledge of current industry trends Employee Engagement Be known as the “employer of choice” by actively supporting an environment of employee engagement Other Duties Coordinate maintenance of department equipment and repairs Provide feedback for continuous improvement Assist in all store functions as required As requested by company What you bring to the table: Above average oral and written communication skills Full knowledge of department operations and skills Proficient use of the Microsoft Office Suite Full knowledge of total store operations and skills Working knowledge of Kronos and SAP software High school Diploma Minimum of 18 months of experience in administration/ front end Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Administration Manager provides leadership and coaching to store administration clerks to ensure operational accuracy and high-quality customer service. They are responsible for managing human resource clerical functions, department budgets, payroll, and store inventory processes.

Requirements

Candidates must have a high school diploma and at least 18 months of experience in administration or front-end operations. Proficiency in Microsoft Office, Kronos, and SAP software is required, along with strong oral and written communication skills.

Benefits

• Health benefits
• Dental benefits
• Retirement and savings programs
• Employee Share Ownership Plan
• 10% In-store discount
• Virtual healthcare
• Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Listed skills

• People leadership · Preferred
• Coaching · Preferred
• Recruitment · Preferred
• Training · Preferred
• Customer service · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred
• SAP · Preferred
• Food safety · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People leadership
• Coaching
• Performance management
• Recruitment
• Training
• Customer service
• Inventory management
• Payroll administration
• Budget management
• Microsoft Office Suite
• Kronos
• SAP
• OH&S compliance
• Food safety
• Communication skills
• Administrative functions
• Retail Operations
• Maintenance Coordination
• Virtual Health
• UKG (Ultimate Kronos Group)
• Administrative Functions
• Management
• Clerical Works
• Customer Service
• Communication
• Customer Engagement
• Continuous Improvement Process
• Training And Development
• Employee Engagement
• Performance Management
• Sales
• Food Safety And Sanitation
• Leadership
• Key Performance Indicators (KPIs)
• Legislation
• Microsoft Office
• Operations
• Regulatory Requirements
• SAP Applications
• Scheduling

Job areas

• Retail
• Administrative
• Management & Leadership
• Human Resources
• Customer Service & Support
• Systems Administration Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

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