Deli - Manager Deli

Job summary

The Deli Manager is responsible for the efficient operation of the department, including managing budgets, inventory, and labour costs. They lead and develop staff to ensure high levels of customer service while maintaining strict adherence to food safety and corporate policies.

Job details

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location. Ready to start fresh? The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. Here’s where you’ll have an impact: People Leadership Create a coaching and development culture for all employees, which embraces a passion for food Demonstrate outstanding leadership, while serving as a role model Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation Communicate operational requirements/changes to department employees Manage store operations as required Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit Provide superior customer service to meet customer needs Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards Execute Winning Conditions as required Policy/ Regulatory Adherence Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained Financial Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control Manage the department budget Personal/ Professional Development Thorough understanding of all relevant company programs; attend training as required Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies Employee Engagement Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities Other Duties Coordinate maintenance of department equipment and repairs Provide feedback for continuous improvement Maintain a clean and safe working environment as per Company requirements Other duties as required What you bring to the table: Above average communication skills (oral and written) Full knowledge of department operations and skills Proficient in use of Microsoft office suite Full knowledge of total store operations and skills Ability to work independently in a fast-paced environment Above average communication skills (both oral and written) Full knowledge of department operations and skills Proficient use of Microsoft Office Suite Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” or "Apply" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Deli Manager is responsible for the efficient operation of the department, including managing budgets, inventory, and labour costs. They lead and develop staff to ensure high levels of customer service while maintaining strict adherence to food safety and corporate policies.

Requirements

Candidates must possess strong leadership skills, proficiency in Microsoft Office, and a deep understanding of department and store operations. The role requires the ability to work independently in a fast-paced environment and maintain compliance with regulatory standards.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Product Knowledge · Preferred
• People leadership · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People leadership
• Budget management
• Inventory control
• Customer service
• Food safety protocols
• Merchandising
• Staff training
• Performance management
• Sales forecasting
• Labour cost control
• Communication skills
• Microsoft office suite
• Product knowledge
• Operational management
• Conflict resolution
• Sales Forecasting
• Retail Operations
• Product Knowledge
• Maintenance Coordination
• Variance Analysis
• Customer Service
• Communication
• Customer Engagement
• Continuous Improvement Process
• Training And Development
• Loyalty Programs
• Employee Engagement
• Performance Management
• Sales
• Food Safety And Sanitation
• Standard Operating Procedure
• Leadership
• Inventory Control
• Legislation
• Microsoft Office
• Operations
• Regulatory Requirements
• Coaching
• Succession Planning
• Visual Merchandising
• Competitive Analysis
• Payroll Cost

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Deli Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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