Front End - Manager Customer Service

Original job posting

The Front End Manager is responsible for overseeing the daily operations of the front-end department, including staff management, scheduling, and performance coaching. They must ensure operational excellence in merchandising, inventory control, and customer service while meeting financial targets and regulatory requirements.

Job details

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location. Ready to start fresh? Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement. Here’s where you’ll have an impact: Create a coaching and development culture for all department employees, which embraces a passion for food Manage department personnel which includes scheduling, recruitment, performance management and training Responsible for ensuring the communication of operational requirements/ changes to front-end department employees Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit Provide customer service to meet customer needs Merchandises front end racks and fixtures along with ordering of product Order and maintain inventory Process and resolve customer concerns and requests Execute winning conditions Execute SMART Initiatives Ensure all applicable company policies and procedures are communicated and adhered Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained Perform department administrative duties as required Manage department budget Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs Balance cash office according to company policies and procedures Perform negative tracking procedures Identify and correct cash discrepancies Submit payroll records and process invoices Thoroughly understand all relevant company programs, attend training as required Be known as the employer of choice by actively supporting an environment of employee engagement Coordinate maintenance of department equipment and repairs What you bring to the table: High school diploma Minimum of 18 months of experience working in the front-end department Ability to work independently in a fast-paced environment Above average communication skills (oral and written) Full knowledge of department operations and skills Proficient use of Microsoft office suite Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” or "Apply" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Front End Manager is responsible for overseeing the daily operations of the front-end department, including staff management, scheduling, and performance coaching. They must ensure operational excellence in merchandising, inventory control, and customer service while meeting financial targets and regulatory requirements.

Requirements

Candidates must possess a high school diploma and a minimum of 18 months of experience in a front-end retail environment. Strong communication skills and proficiency in Microsoft Office are required to effectively manage department operations and team engagement.

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Recruitment · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Financial Reporting · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front-end management
• Customer service
• Team leadership
• Inventory management
• Merchandising
• Performance management
• Recruitment
• Scheduling
• Conflict resolution
• Financial reporting
• Payroll processing
• Food safety compliance
• OH&S compliance
• Microsoft Office Suite
• Administrative duties
• Maintenance Coordination
• Administrative Functions
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Customer Engagement
• Employee Engagement
• Performance Management
• Sales
• Food Safety And Sanitation
• Leadership
• Inventory Management
• Invoicing
• Key Performance Indicators (KPIs)
• Legislation
• Microsoft Office
• Operational Excellence
• Operations
• Regulatory Requirements
• Coaching

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Administrative
• Front End Customer Service Associate
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers