Front End - Supervisor Front End II

Job summary

The Front-End Supervisor is responsible for coaching staff, ensuring a superior customer service experience, and maintaining department standards. They act as the go-to person for the department, managing daily operations, inventory, and compliance in the absence of the manager.

Job details

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location. Ready to start fresh? The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement. Here’s where you’ll have an impact: Always keep work area clean and presentable Remain current with weekly and in-store specials Ensure accurate labeling of products through adherence to company pricing strategies Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit Run, monitor and analyze sales data reports Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives Monitor execution of company inventory control procedures Lead department in accordance with company presentation standards Act as the departmental "go-to" person in charge of department, when required Recruit, train, develop, motivate and coach employees, and provide regular feedback to support the department leadership team Schedule and monitor breaks, back-ups, and other departmental activities Participate in the final inventory calculations Follow store lock-up procedures, when required Other duties as required What you bring to the table: Full knowledge of department operations and skills Ability to work independently in a fast-paced environment Ability to work a variety of shifts including evenings and weekends Education High School Diploma Minimum 12 months experience Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” or "Apply" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Front-End Supervisor is responsible for coaching staff, ensuring a superior customer service experience, and maintaining department standards. They act as the go-to person for the department, managing daily operations, inventory, and compliance in the absence of the manager.

Requirements

Candidates must have a high school diploma and at least 12 months of relevant experience. The role requires the ability to work independently in a fast-paced environment and availability for a variety of shifts, including evenings and weekends.

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Inventory Control · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Staff coaching
• Team leadership
• Sales data analysis
• Inventory control
• Food safety compliance
• SOP compliance
• Employee training
• Scheduling
• Conflict resolution
• Retail operations
• Product labeling
• Presentation standards
• Operations
• Employee Coaching
• Leadership
• Coaching
• Sales
• Customer Service
• Inventory Control
• Packaging And Labeling
• Loyalty Programs
• Data Reporting
• Customer Engagement
• Pricing Strategies
• Food Safety And Sanitation
• Sales Analysis

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Front End Supervisor
• Retail Service Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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